Social Media Manager

Chain Reaction; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital marketing agency is seeking a Social Media Manager to develop and execute social media strategies for key clients. This role involves managing client relationships, analyzing performance metrics, and leading a team to deliver successful campaigns. The ideal candidate will have a Bachelor's degree and several years of experience in social media marketing, with strong communication and project management skills.

Benefits

Continuous growth and learning opportunities

Supportive team environment

Qualifications

• 4-6 years of proven work experience in social media marketing or as a Digital Media Specialist.
• Experience delivering client-focused solutions to customer needs.
• Extensive knowledge of social media platforms.

Responsibilities

• Develop and implement comprehensive social media strategy aligned with company goals.
• Track and analyze metrics to evaluate campaign success and make data-driven decisions.
• Lead a team of Account Executives or Senior Executives.

Skills

Exceptional organization

Project management

Exceptional communication

Relationship management

Customer service

Crisis management

Education

Bachelor’s degree in Communication, Marketing, or related field

Job description

Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.

Chain Reaction is looking for a qualified Social Media Manager.

The Social Media Manager is the primary point of contact for key clients, responsible for building and maintaining strong client relationships, leading the development and execution of social media strategies, and ensuring campaign success. This individual must be client-focused, organized, and capable of managing multiple accounts while collaborating closely with internal teams to deliver high-impact results.

Key Responsibilities :

• Understand client needs, objectives, and expectations, and ensure they are communicated effectively within the organization.
• Responsible for developing and implementing a comprehensive social media strategy aligned with the company's overall goals and objectives.
• Maintain an active social media presence, posting regularly to social networks and blogs.
• Track and analyze social media metrics and performance indicators to evaluate the success of campaigns and make data-driven decisions. Generate reports and provide insights to improve social media strategies.
• Lead a team of Account Executives or Senior Executives. Assign tasks, provide guidance, and ensure the team's productivity and performance.
• Manage and maintain the brands' social media presence on various platforms, such as Facebook, Twitter, Instagram, LinkedIn, and others.
• Identify opportunities to upsell or cross-sell additional services to clients based on their evolving needs.
• Collaborate with internal teams, including Creative, Video Production, and Content creators, to deliver high-quality work and exceed client expectations.
• Act as a client advocate within the organization, championing their needs and priorities to drive customer success and long-term partnerships.
• Deliver presentations, reports, and proposals to clients, showcasing the value of products or services and driving business growth.

Requirements

• Bachelor’s degree in Communication, Marketing, or a related field.
• 4-6 years of proven work experience in social media marketing or as a Digital Media Specialist.
• Experience delivering client-focused solutions to customer needs.
• Exceptional organization and project management abilities.
• Extensive knowledge of social media platforms.
• Exceptional communication skills.
• Relationship management skills.
• Customer service skills.
• Crisis management skills.

Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team committed to motivating you both in your personal and professional journey.