Social Media Content Moderator- Bilingual ( Arabic/ English )

A3malouna.com; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in Dubai is seeking a Bilingual Social Media Content Moderator to manage user-generated content and ensure compliance with company standards. The ideal candidate will possess strong communication skills in Arabic and English, attention to detail, and a professional demeanor while handling sensitive materials. This role offers an opportunity to work in a dynamic environment with a focus on user safety and content quality.

Qualifications

• Effective written and verbal communication skills in English (B1 & above) and Arabic.
• Proficient in computer usage and familiar with various online platforms.
• Mature and professional demeanor when reviewing sensitive content.

Responsibilities

• Moderate user-generated content including text, images, and multimedia.
• Address user inquiries and concerns professionally.
• Stay updated on industry trends and company policies.

Skills

Communication

Attention to Detail

Cultural Sensitivity

Education

Graduate

Job description

A3malouna.com on behalf of:

Concentrix United Arab Emirates

Job Title:

Social Media Content Moderator - Bilingual (Arabic/English)

Job Description

1. You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe.
2. Review and moderate user-generated content, including text, images, and multimedia, often of a graphic nature, controversial, offensive, inappropriate or misleading.
3. Ensure that all content moderation activities are conducted in accordance with company policies and standards.
4. Address user inquiries and concerns professionally and efficiently, providing excellent customer support.
5. Stay updated on industry trends, company policies, and best practices to enhance moderation processes.

Candidate Requirements

1. Effective written and verbal communication skills in English (B1 & above level) and Arabic.
2. Must be a graduate.
3. Active usage and interest in short video platforms.
4. Mature and professional demeanor when reviewing internet content that may be deemed inappropriate and/or contain explicit materials and user situations.
5. Excellent attention to detail and ability to maintain accuracy while dealing with large volumes of data.
6. Cultural sensitivity and understanding of global/regional current affairs.
7. Proficient in computer usage and familiar with various online platforms.

Preferred Candidates

1. Previous experience in content moderation, customer service, or a related field is an advantage.
2. Availability to join immediately (preferably within 1-2 weeks upon offer acceptance).
3. Willingness to work in a 24/7 environment to support client operations.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not exhaustive of all responsibilities, duties, and skills required.

Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

Location:

Dubai, UAE - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Arabic, English (Required)

Time Type:

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