Social Media Account Manager

NNC; Sharjah; On-site; AED 134,000 - 223,000; Full time

Benefits offered by this job

Competitive salary

Top-tier health insurance

Flexible working hours

Overtime policy

Menstrual leave

Learning and development budget

Job summary

NNC is seeking a Social Media Account Manager to own client relationships, translate business goals into social strategies, and guide cross-functional teams from planning through reporting. You will lead in Arabic and English, applying AI-assisted workflows to research, briefs, and reporting.

The role requires 4–6+ years in social media or agency account management, with strong stakeholder management and platform expertise across Instagram, TikTok, YouTube, X, LinkedIn, and more.

Qualifications

• 4–6+ years of experience in social media, digital, advertising or integrated agency account management.
• Agency experience is essential.
• Native Arabic speaker with excellent written and spoken Arabic; professional English.
• Strong understanding of social media strategy, content and platform behaviour.
• Proven experience managing clients directly and coordinating across multiple accounts.

Responsibilities

• Act as the primary day-to-day contact for assigned clients.
• Build trusted relationships with client stakeholders at various levels.
• Understand each client’s business, objectives, audiences and priorities.
• Anticipate client needs and manage expectations on timelines and deliverables.
• Lead meetings and presentations in Arabic and English; position NNC as a strategic partner.
• Translate client needs into clear, actionable briefs and coordinate across internal teams.
• Review content calendars and creative work before submission and provide actionable feedback.

Skills

Social media strategy

Client relationship management

Bilingual Arabic/English

Project management

Presentation & briefs

Tools

Sprinklr

Meltwater

Brandwatch

Hootsuite

Job description

NNC is looking for a Social Media Account Manager who can own client relationships, understand social media deeply and turn business objectives into work that performs.

This is not a coordination-only role.

We are looking for someone who understands the client's business, challenges briefs when necessary, develops recommendations, guides internal teams and takes ownership from strategy and content planning through execution and reporting.

You will sit at the centre of our client relationships, working closely with creative, social, strategy, production, growth and content teams.

You should understand how brands behave across today's platforms, what audiences respond to and how performance insights can be turned into better creative and strategic decisions.

You will also be expected to use AI as part of your everyday workflow—to research faster, develop stronger briefs, analyse information, improve reporting and make account management more effective.

What You'll Do

Client Ownership & Relationships

• Act as the primary day-to-day contact for assigned clients.
• Build trusted relationships with client stakeholders across different levels of seniority.
• Understand each client's business, objectives, audiences and priorities.
• Anticipate client needs rather than waiting for requests.
• Manage expectations around timelines, scope, approvals and deliverables.
• Identify risks early and resolve issues proactively.
• Lead meetings, presentations and working sessions confidently in Arabic and English.
• Position NNC as a strategic partner, not simply an execution partner.

Social Media Strategy & Content

• Understand Instagram, TikTok, YouTube, Snapchat, X, LinkedIn, Facebook and emerging platforms.
• Translate business objectives into clear social media objectives.
• Contribute to always-on strategies, campaigns, content pillars and platform plans.
• Understand audience behaviour, culture, platform formats and content consumption.
• Identify relevant trends, conversations and cultural opportunities for brands.
• Lead monthly and campaign content planning with creative and social teams.
• Turn client needs into clear, actionable creative briefs.
• Review content calendars and creative work before client submission.
• Evaluate ideas based on strategy, originality, platform relevance and client objectives.
• Provide clear, consolidated feedback that helps internal teams improve the work.
• Understand short-form video, Reels, carousels, stories, statics, creators and reactive content.

Arabic & Regional Understanding

• Communicate confidently with clients and teams in Arabic and English.
• Review Arabic content for meaning, tone, cultural relevance and quality.
• Recognise Arabic copy that feels translated, unnatural or culturally disconnected.
• Understand UAE and GCC audiences, communication expectations and cultural sensitivities.
• Ensure Arabic and English content communicate ideas naturally rather than through literal translation.

Project & Workflow Management

• Own timelines, deliverables, approvals and dependencies across multiple accounts.
• Coordinate effectively across creative, copy, social, strategy, production and growth teams.
• Keep projects moving without waiting to be chased.
• Prioritise effectively when multiple requests compete for attention.
• Flag risks, delays and scope changes early.
• Maintain clear account documentation, status updates and approval records.
• Manage multiple stakeholders without losing attention to detail.

Performance & Reporting

• Understand key social metrics including reach, engagement, views, watch time, retention, clicks, sentiment and conversions where relevant.
• Interpret performance rather than simply report numbers.
• Identify patterns and turn them into actionable recommendations.
• Contribute to monthly reports, campaign reports and business reviews.
• Explain results to clients in clear business language.
• Use performance insights to improve future content, creative and platform strategy.

A strong report should answer: What happened? Why did it happen? What should we do next?

Community & Reputation

• Understand how community management contributes to brand perception.
• Monitor audience feedback, recurring questions and sentiment.
• Recognise potential reputation risks and elevate them appropriately.
• Feed community insights back into content and strategy.

AI & Emerging Technology

• Use generative AI confidently as part of everyday account-management work.
• Use tools such as ChatGPT, Claude, Gemini or comparable platforms for research, synthesis, planning, analysis and ideation.
• Use AI for competitor research, trend analysis, briefing, reporting and meeting summaries.
• Write effective prompts that produce useful, structured outputs.
• Use AI to analyse information and identify insights faster.
• Explore ways to automate repetitive account-management workflows.
• Critically evaluate and verify AI-generated information.
• Understand client confidentiality and responsible AI usage.
• Stay curious about emerging tools and better ways of working.

Commercial & Account Growth

• Understand the scope and commercial structure of assigned accounts.
• Identify genuine opportunities to grow client relationships.
• Support proposals and additional-scope conversations.
• Recognise and flag scope creep early.
• Protect both the quality of the client relationship and the agency's interests.

Team Collaboration

• Give internal teams clarity and context rather than simply forwarding client messages.
• Consolidate feedback and minimise unnecessary revision cycles.
• Build strong relationships with creative and specialist teams.
• Support junior account team members when required.
• Maintain composure and judgment during high-pressure situations.
• Take ownership when problems occur and focus on solving them.

What We're Looking For

• 4–6+ years of experience in social media, digital, advertising, creative or integrated agency account management.
• Agency experience is essential.
• Native Arabic speaker with excellent written and spoken Arabic.
• Professional proficiency in written and spoken English.
• Strong understanding of social media strategy, content and platform behaviour.
• Proven experience managing clients directly.
• Experience managing multiple accounts, stakeholders and deadlines.
• Strong presentation and client-facing communication skills.
• Ability to write strong briefs and provide useful creative feedback.
• Strong knowledge of major social platforms and content formats.
• Understanding of social analytics and the ability to turn data into recommendations.
• Strong understanding of UAE and GCC culture and digital behaviour.
• Excellent organisation, prioritisation and project-management skills.
• Strong problem-solving skills and good judgment under pressure.
• Experience working with cross-functional creative, strategy, production and performance teams.
• Comfortable professionally challenging clients when it improves the work.
• Hands-on experience using AI tools such as ChatGPT, Claude, Gemini or comparable platforms professionally.
• Ability to use AI for research, analysis, briefing, reporting, synthesis and workflow acceleration.
• Strong prompting skills and the ability to critically evaluate AI outputs.
• Strong curiosity about culture, brands, social behaviour and emerging technologies.

Strong Advantages

• Experience managing UAE government or semi-government clients.
• Experience working with major regional brands or complex stakeholder environments.
• Experience with platforms such as Sprinklr, Meltwater, Brandwatch, Hootsuite or similar.
• Understanding of paid social and performance marketing.
• Experience with influencer or creator campaigns.
• Experience working across integrated PR, social, digital, events or production campaigns.
• Experience using project-management platforms such as ActiveCollab or similar.

What Success Looks Like

• You don't wait for the client to tell you everything that needs to happen.
• You understand the account well enough to anticipate what comes next.
• You don't forward briefs—you understand them.
• You don't forward feedback—you interpret and consolidate it.
• You don't send reports full of numbers—you explain what the numbers mean.
• You know when to say yes, when to push back and when to ask a better question.
• Your clients trust you. Your internal teams trust you. And the work becomes clearer, faster and better because you're involved.

Life at NNC

At NNC, we're a collective of 90+ passionate people brought together by a shared ambition to create exceptional work for our clients and partners.

We've built our reputation through dynamic, impactful campaigns that create meaningful connections between brands and their audiences.

We communicate openly, challenge one another, share ideas and continuously grow together because we believe the strongest work happens through collaboration.

What We Offer

• A competitive salary that recognises your experience and expertise.
• Top-tier health insurance with comprehensive medical coverage.
• Flexible working hours built around trust and accountability.
• An overtime policy that respects your time.
• Menstrual leave supporting employee well-being.
• An agile, cross-functional working environment.
• A diverse team representing more than 16 nationalities.
• A dedicated learning and development budget supporting your personal and professional growth.

At NNC, we don't just offer a job. We offer a place where your thinking can influence the work, your contribution is visible and your growth matters.

Join us, and help us redefine what exceptional client partnership and social media work can look like.