Social Events Sales Assistant Manager

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Manager to enhance guest experiences and maximize loyalty at their Dubai location. The role primarily involves resolving guest queries, managing service requests, and training staff to maintain service excellence. Ideal candidates will have a high school diploma, relevant experience, and a preference for Arabic-speaking candidates. This position offers a chance to thrive in a dynamic environment focused on exceptional service.

Qualifications

• At least 2 years of related work experience.
• Arabic speaker is strongly preferred.
• Previous experience in handling social events and weddings.

Responsibilities

• Resolve guest calls, requests, or problems effectively.
• Promote brand image and enhance guest loyalty.
• Handle all reservation requests, changes, and cancellations.

Skills

Guest Service Management

Sales Techniques

Communication

Team Support

Conflict Resolution

Customer Loyalty Promotion

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Contact the appropriate individual or department (e.g., Sales, Data, Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentary items to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Handle all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into the appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; thank guests with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in various formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: None.
• License or Certification: None.
• Arabic speaker is strongly preferred.
• Previous experience in handling social events and weddings; contacts within wedding and events agencies.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued. Our strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Required Experience: Manager