Smart Home Sales Manager - Retail Customers

Position Overview

The Smart Home Sales Manager is responsible for driving sales and promoting smart home products and services to retail and SMB customers. They combine technical know-how with strong sales and customer service skills to ensure a seamless experience for the customer from the point of initial interest to purchase and even post-sale support. They are also tasked with staying updated on the latest trends and advancements in smart home technology.

Key Responsibilities

1. Sales and Customer Service:

• Present, promote, and sell smart home products and services to existing and prospective retail customers.
• Address any inquiries, concerns, or objections from customers and provide appropriate solutions.
• Maintain and develop relationships with customers by providing support, information, and guidance.

• Stay up-to-date with the latest trends and technologies in the smart home industry.
• Attend product training sessions, industry seminars, and conferences.
• Demonstrate product functionalities effectively to customers.

• Achieve agreed-upon sales targets and outcomes within the scheduled timeframe.
• Analyze sales metrics and data to identify opportunities for growth and areas for improvement.
• Collaborate with the team to develop sales strategies and set performance goals.

• Monitor competition by gathering information on similar products and services, pricing, and market trends.
• Identify emerging markets and shifts while being fully aware of new products and competitors status.

• Work closely with marketing teams to strategize and implement effective promotional campaigns.
• Coordinate with the technical support team to handle post-sales support and ensure customer satisfaction.
• Engage with the supply chain and inventory management teams to ensure product availability.

• Prepare and present regular sales reports, including weekly, monthly, and quarterly performance analysis.
• Share feedback from customers to aid in product development and enhancement.

• Mentor and train junior sales representatives, helping them understand product details and improving their sales techniques.

Requirements

• Experience (Yrs & Field): 5+ years
• Educational Qualification: Bachelor's degree in Business, Marketing, or Engineering.
• Professional Certifications: Certified Energy Manager (CEM), Solar PV Professional, or similar credentials.

Skills & Abilities

• Proven sales experience, preferably in the smart home or consumer electronics sector.
• Strong understanding of smart home technologies and their applications.
• Exceptional communication and interpersonal skills.
• Analytical mindset with the ability to interpret sales metrics.
• Ability to work independently and as part of a team.
• Proficient in CRM software and Microsoft Office Suite.
• Ability to quickly adapt to new technologies and software platforms.
• Strong problem-solving skills and customer-centric approach.