SMART HANDS TECHNICIAN (L2) EUC & DC UAE

Excis Compliance Ltd; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A global IT support leader in Dubai seeks a proactive Smart Hands Technician to provide onsite support for networking equipment. The ideal candidate has 4 years of IT support experience, strong organizational skills, and is fluent in English. This role offers competitive salary and career growth opportunities in a collaborative environment.

Benefits

Competitive salary with performance-based incentives

Career growth opportunities

Collaborative work culture

Qualifications

• 4 years IT support experience in fast-paced environments.
• Ability to follow precise technical instructions.
• Fluent English (verbal and written communication required).

Responsibilities

• Provide onsite Smart Hands support for networking equipment.
• Escort OEM technicians and manage spare inventory.
• Ensure real-time ticket updates and clear communication.

Skills

IT support experience

Basic networking knowledge

Strong organizational skills

Fluent English communication

Arabic proficiency

Job description

WE RE HIRING A SMART HANDS TECHNICIAN (L2) EUC & DC!
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.

• Client in 190 countries
  
• 6000 Engineers
  
• 200 Enterprise Clients
  

WHAT YOU LL DO:

• Provide onsite Smart Hands support for networking equipment following directives from L3 engineers.
  
• Escort OEM technicians manage spare inventory and handle RMA processes (shipping/receiving parts).
  
• Ensure real-time ticket updates and clear communication with remote teams for seamless operations.
  
• Maintain strict adherence to datacenter protocols and customer SLAs.
  
• Document processes and troubleshoot basic network issues under supervision.

Requirements

• 4 years IT support experience in fast-paced environments
  
• Basic networking knowledge (routers switches servers)
  
• Strong organizational and documentation skills
  
• Ability to follow precise technical instructions
  
• Fluent English (verbal and written communication required)
  
• Arabic proficiency (considered a strong asset)
  

BenefitsBenefits

• Competitive salary with performance-based incentives
  
• Career growth opportunities in a global IT environment
  
• Collaborative and inclusive work culture
  

Join Our Team!
If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.
How to Apply:Submit your resume and a brief cover letter outlining your relevant experience.