Skiply Business Support and Implementation Officer

Rak Bank; United Arab Emirates; On-site; AED 80,000 - 110,000; Full time

Job summary

Rak Bank is seeking a Business Support and Implementation Officer to facilitate seamless onboarding and operational excellence for their digital payments platform, Skiply. In this role, you will collaborate with cross-functional teams to manage integrations and ensure high-quality support for partner schools. The ideal candidate will have extensive experience in fintech or banking and possess strong communication skills, technical acumen, and a customer-centric mindset.

Benefits

Competitive, performance-linked compensation

Medical coverage for you and your family

Comprehensive life insurance

Inclusive and diverse workplace culture

Career development and fast-track growth opportunities

Mentorship from industry experts

Qualifications

• Minimum 4-7 years in digital payments, fintech or banking.
• Experience in business support and implementation.
• Hands-on coordination with technology teams and payment gateways.

Responsibilities

• Lead end-to-end onboarding for new schools.
• Manage payment gateway integrations and conduct system validations.
• Support daily operations and maintain accurate reporting.

Skills

Customer Centricity

Execution Excellence

Technical Acumen

Stakeholder Management

Communication Skills

Education

Bachelor’s degree in Business Administration

Information Systems

Computer Science

Related field

Job description

Skiply Business Support and Implementation Officer Rak Bank

Description

About the role

Join us in shaping the future of digital education payments with Skiply, a dynamic platform at the forefront of fintech innovation. In this role, you will play a critical role in ensuring seamless onboarding, integration, and operational excellence for our partner schools and stakeholders. The role reports directly to the Vice President - Skiply Program. You will work in a matrix environment, partnering closely with cross-functional squads including Product, Technology, Sales, Portfolio Management, ERP Vendors, and Payment Gateway Teams to drive successful implementations and resolve operational challenges.

What You’ll Be Doing :

1. Lead end-to-end onboarding for new schools from documentation and training to account setup and Go-Live coordination.
2. Manage payment gateway integrations and conduct system validations to ensure smooth transaction flows.
3. Support daily operations by addressing school requests, resolving service issues, and maintaining accurate reporting.
4. Conduct production testing for new features and releases, validating configurations across environments.
5. Act as the primary liaison for ERP vendors, overseeing sandbox testing, issue resolution, and go-live readiness.
6. Maintain dashboards and reports for internal and external stakeholders, including performance metrics and implementation status.
7. Support UAT cycles, feedback collection, and post-deployment verifications.

What We’re Looking For :

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Experience: Minimum 4-7 years in digital payments, fintech, or banking, with a strong focus on business support, implementation, and operations.
• Hands-on coordination with technology teams, payment gateways, and external vendors to ensure seamless solution delivery.

What’s In It For You :

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast-track growth opportunities.
• Mentorship from industry experts.

Desired Candidate Profile

• Customer Centricity: Deep understanding of school and partner needs, delivering consistent and high-quality support.
• Execution Excellence: Strong ownership, attention to detail, and commitment to timely delivery.
• Technical Acumen: Functional knowledge of fintech platforms, APIs, ERP systems, and payment flows.
• Stakeholder Management: Proven ability to build trust and collaborate effectively across teams and vendors.
• Communication Skills: Excellent communication and stakeholder management skills, with the ability to work across departments and subsidiaries.

Apply Now

Company Industry

• Banking
• Broking

Department / Functional Area

• Business Development

Keywords

• Skiply Business Support And Implementation Officer

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