Skiply Business Support and Implementation Officer

National Bank of Ras Al-Khaimah PJSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a leading fintech in the UAE as an Onboarding Manager for the Skiply program. You'll lead the onboarding of partner schools, ensuring operational excellence through collaboration with cross-functional teams. Ideal candidates have 4-7 years of relevant experience and a strong educational background. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a diverse workplace.

Benefits

Competitive performance-linked compensation

Medical coverage for family

Comprehensive life insurance

Inclusive workplace culture

Career development opportunities

Mentorship from industry experts

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
• Minimum 4-7 years in digital payments, fintech, or banking.
• Coordination with technology teams and payment gateways.

Responsibilities

• Lead onboarding for new schools, from documentation to Go-Live.
• Manage payment gateway integrations and ensure smooth transaction flows.
• Conduct production testing for new features and oversee reporting.

Skills

Business Support

Implementation

Operations

Coordination

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

Job description

About the role

Join us in shaping the future of digital education payments with Skiply — a dynamic platform at the forefront of fintech innovation. In this role, you’ll play a critical role in ensuring seamless onboarding, integration, and operational excellence for our partner schools and stakeholders. The role reports directly to the Vice President - Skiply Program. You’ll work in a matrix environment, partnering closely with cross-functional squads includingProduct, Technology, Sales, Portfolio Management, ERP Vendors, and Payment Gateway Teamsto drive successful implementations and resolve operational challenges.

What You’ll Be Doing:

• Lead end-to-end onboarding for new schools — from documentation and training to account setup and Go-Live coordination.
• Manage payment gateway integrations and conduct system validations to ensure smooth transaction flows.
• Support daily operations by addressing school requests, resolving service issues, and maintaining accurate reporting.
• Conduct production testing for new features and releases, validating configurations across environments.
• Act as the primary liaison for ERP vendors, overseeing sandbox testing, issue resolution, and go-live readiness.
• Maintain dashboards and reports for internal and external stakeholders, including performance metrics and implementation status.
• Support UAT cycles, feedback collection, and post-deployment verifications.

What We’re Looking For:

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Experience: Minimum 4–7 years in digital payments, fintech, or banking, with a strong focus on business support, implementation, and operations
• Hands-on coordination with technology teams, payment gateways, and external vendors to ensure seamless solution delivery.

What’s In It For You:

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Inclusive and diverse workplace culture.
• Career development and fast-track growth opportunities.
• Mentorship from industry experts.