Sitecore developer – Application Support

Marc Ellis; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE is looking for a Senior Application Support Engineer to provide expert-level support for application stability and performance. The role involves troubleshooting, optimizing performance, mentoring junior members, and collaborating with cross-functional teams. Candidates should have 6-8 years of experience and relevant IT degrees. This is a 1-year extendable on-site contract in Abu Dhabi. Interested candidates should apply via the provided email.

Qualifications

• 6–8 years of experience required.
• Bachelor's degree in IT, Computer Science, or related field.
• Certifications in Azure, AWS preferred.

Responsibilities

• Lead complex incident troubleshooting and resolution.
• Monitor and optimize application performance.
• Ensure compliance with security and regulatory standards.

Skills

Application architecture

Performance tuning

Diagnostics

Scripting

Automation tools

System monitoring

Backup operations

Analytical skills

Problem-solving

Communication

Teamwork

Attention to detail

Education

Bachelor’s in IT

Bachelor’s in Computer Science

Related field

Tools

Azure

AWS

Sitecore Next.js

Microsoft CRM D365

Software AG

Job description

@MarcEllis is #HIRING

Job Title: Senior Application Support Engineer (Arabicpreferred)

Location: Onsite-Abu Dhabi.

Duration: 1-year extendable contract

Job Overview:

Provide expert-level support by executing advanced troubleshooting and collaborating with cross-functional teams, to implement impactful solutions, optimizing application support, and ensuring system stability with minimal downtime for end-users.

Key Responsibilities:

• Lead complex incident troubleshooting, root cause analysis, and resolution within SLAs.
• Monitor and optimize application performance and system health.
• Maintain and enhance support documentation, runbooks, and knowledge bases.
• Collaborate with cross-functional teams and vendors to ensure system stability and user satisfaction.
• Support system upgrades, configurations, and automation processes.
• Ensure compliance with security, risk, and regulatory standards.
• Provide mentorship and on-the-job training to junior team members.

Technical Skills:

• Application architecture, performance tuning, and diagnostics.
• Scripting and automation tools.
• System monitoring and backup operations.

Behavioral Skills:

• Strong analytical and problem-solving ability.
• Excellent communication and teamwork.
• Proactive mindset with attention to detail.

Qualifications:
Experience Required: 6–8 years
Education: Bachelor’s in IT, Computer Science, or related field
Certifications Preferred: Azure, AWS, Sitecore Next.js, Microsoft CRM D365, Software AG

Interested candidates can send your CV to: [e-mail]