Site Manager

TeKnowledge; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Site Manager to lead operational excellence across its locations. This pivotal role involves overseeing site performance, driving efficiency, and ensuring exceptional customer experiences. The ideal candidate will possess extensive management experience, strong leadership skills, and a commitment to team development. Join a diverse and inclusive team where your ideas will shape the future of technology and drive real change. With a focus on AI and customer experience, this role offers a unique opportunity to make a significant impact from day one.

Qualifications

• 10+ years of management experience required.
• Proven experience leading a team of 400+ people.
• Strong understanding of employee engagement strategies.

Responsibilities

• Ensure smooth functioning of facility operations.
• Supervise site operations for optimal resource use.
• Develop and implement company policies with HR.

Skills

Management

Leadership

Conflict Resolution

Analytical Skills

Customer Focus

Education

Bachelor's Degree

MBA

Job description

Any Graduation(), MBA/PG Diploma in Business Mgmt

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Overview

We're seeking a Site Manager to oversee and drive operational excellence at our TeKnowledge locations. This role will play a critical part in managing site performance, aligning with business objectives, and ensuring teams are empowered to deliver exceptional customer experiences. As a strategic leader, the Site Manager will collaborate with Business Line Leaders and the Country Operations Leader to drive efficiency, engagement, and long-term success.

The Site Manager is responsible for overseeing and monitoring site performance, ensuring seamless collaboration between Operations and Business Enablement leaders. The role involves building, motivating, and developing teams while ensuring business sustainability. The Site Manager will also ensure teams have the necessary support and resources to deliver outstanding customer service experience.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Responsibilities

• Ensure the smooth functioning of all facility operations to provide a safe and efficient working environment.
• Supervise and coordinate site operations to ensure optimal use of resources and adherence to budgetary constraints.
• In partnership with Human Resources, develop, implement, and monitor compliance as well as company policies and procedures, to maintain high standards of operational excellence.
• Ensure alignment and collaboration between Operations and Business Enablement leaders.
• Plan and prioritize staffing, organizational, and client requirements.
• Manage headcount and coordinate with Global Managers to update quotas, targets, and team structures.
• Attend regular operational and business review meetings.
• Oversee site-wide metrics, ensuring accountability for key performance indicators (KPIs).
• Serve as an escalation point for operational issues when needed.
• Analyze reports and implement action plans to meet operational and strategic objectives.
• Diagnose process inefficiencies and propose improvements at both operational and business levels.
• Develop, implement, and maintain business processes.
• Drive performance management and people development initiatives.
• Define and execute culture and engagement strategies at the site level.
• Oversee onboarding and training programs to ensure employee success.

Qualifications

• Bachelor’s degree or equivalent work experience required. MBA is a plus.
• 10+ years of management experience.
• 3+ years in a leadership role within a global operation.
• Proven experience leading a team of 400+ people.
• Strong organizational, leadership, and planning skills.
• Excellent conflict resolution, negotiation, and influence skills.
• Experience working in a multicultural environment.
• Strong analytical and decision-making abilities based on data insights.
• Ability to work under pressure in a fast-paced, target-driven environment.
• Commitment to self-development and team growth.
• Background in IT support organizations is highly desirable.
• Customer-focused leadership with the ability to inspire and develop teams.
• Experience working in a high-tech, fast-paced environment at a senior level.
• Ability to drive strong KPIs in partnership with business leaders.
• Strong understanding of employee engagement strategies in collaboration with HR.
• Knowledge of labor laws, financial planning, and market dynamics.
• Expertise in performance management, process improvement, and strategic planning.
• Ability to build and maintain strong client relationships based on trust and integrity.
• Professional fluency in Arabic and English, both written and spoken.

Company Industry

• IT - Software Services

Department / Functional Area

• HR
• Human Relations
• Industrial Relations

Keywords

• Site Manager

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