Site Infrastructure Specialist / IT Onsite Support (Dubai, Onsite, English)

D-ploy; Dubai; On-site; USD 45,000 - 65,000; Full time

Job summary

D-ploy is seeking a Site Information Manager to oversee IT services and support at client sites in Dubai. This role involves providing 1st/2nd level support, managing IT systems, and ensuring seamless operations and compliance with IT standards. Ideal candidates will have a passion for IT service delivery, strong communication skills, and relevant experience in IT management.

Benefits

Flexible working conditions

Fishing for Friends referral program

Further development and professional advancement

Company-sponsored events

Friendly and international working environment

Competitive salary and various benefits

Qualifications

• At least 1 year of experience in a similar role.
• Fluent in English (written and spoken).
• Strong understanding of IT systems, products, and trends.

Responsibilities

• Serve as the main point of contact for employees experiencing IT issues.
• Provide 1st/2nd level support for hardware, software, and network problems.
• Manage Active Directory and Exchange accounts, ensuring usability.

Skills

Customer focus

Communication

Interpersonal skills

Organizational skills

Education

ITIL certification (a plus)

Tools

ServiceNow

Job description

D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Denmark, Switzerland, Germany, Austria, and the UK. We deliver innovative and high-quality services to various industry-leading clients. We build lasting partnerships and enhance our customers' IT productivity, contributing to their business success.

We are looking for an enthusiastic, solution-oriented individual to fill the Site Information Manager (SIM) role. This position requires someone capable of managing IT services on-site, ensuring seamless operations, and serving as the main point of contact for IT-related queries.

Tasks and Responsibilities:

• Serve as the main point of contact for employees experiencing IT issues
• Provide 1st/2nd level support, troubleshooting hardware, software, and network problems
• Install and configure desktop hardware and software, ensuring usability and performance
• Manage Active Directory and Exchange accounts, implementing adds/moves/changes
• Support VPN, network switches, firewalls, and other network elements
• Oversee asset management and ensure proper maintenance
• Ensure compliance with IT standards and provide solutions in line with business objectives
• Train and advise staff on IT systems and software applications
• Escalate complex issues to the appropriate teams when necessary
• Maintain regular communication with end-users regarding progress, updates, and potential outages

• Strong understanding of IT systems, products, and trends
• At least 1 year of experience in a similar role
• Proficiency in:
• Windows OS (Windows 10 & 11)
• Microsoft Office & Office 365 applications
• PC/Laptop hardware and peripherals (printers, mobile devices)
• Basic knowledge of Active Directory and Exchange
• ITIL certification and familiarity with ticketing systems (ServiceNow) are a plus
• Knowledge of GMP/GxP is an advantage
• Fluent in English (written and spoken)
• Strong customer focus with a passion for IT service delivery
• Excellent communication, interpersonal, and organizational skills
• Ability to work independently and follow established processes
• Flexibility, adaptability, and a collaborative mindset

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?