Showroom Manager/ Store Manager | Retail | Al Futtaim Watches & Jewlery | UAE

SupportFinity™; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in the UAE is seeking a Boutique Manager to drive sales performance while ensuring excellent customer service and team development. The ideal candidate will have 4-5 years of experience in a similar role, a Bachelor's degree, and strong communication skills. Responsibilities include budget management, operational effectiveness, and staff training.

Qualifications

• 4-5 years' experience as a store in-charge with a proven track record in driving sales and profit.
• Ability to adapt to changes as required by the business.
• Monitors own work to ensure quality.

Responsibilities

• Achieve annual budget and maintain high standards of customer service.
• Drive marketing and promotions while supporting merchandising.
• Manage and develop a motivated store team.

Skills

Effective communication

Time management

Creativity

Attention to detail

Education

Bachelor Degree

Job description

Overview

The Boutique Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Responsibilities

• Accountable for achieving Annual Budget of the showroom (100%), Brand Budget (80%), Effective Showroom Visual Merchandising & Operations (85% score), Customer Service Excellence (DSES 100%), Stock Pilferage (0%).
• Lead a highly motivated and performing showroom team (85% of team members achieve 100% of their objectives).
• Customer Experience / Sales: Ensure high standards of customer service across all operations; ensure staff have knowledge of their areas; maintain customer service standards at point of sale; resolve customer complaints within company policies and procedures.
• Drive marketing and promotions: support merchandising changes in consultation with the visual merchandising team; plan manpower and stock to support campaigns with minimal disruption.
• Drive Sales & Profitability: participate in monthly forecasting, monitor progress through weekly meetings, and take corrective actions to meet monthly and yearly budgets; meet or exceed profitability targets for store in sales, payroll, shrink, and conversion.
• Operational Effectiveness: control assets and losses; comply with all policies and procedures; work with Operations Manager and Department Managers to maintain brand integrity and store operations; identify and reduce high-risk areas; seek cost-saving opportunities.
• Team Management: maintain a motivated store team; coach, counsel, discipline, plan, monitor, and appraise performance; oversee cashiering activities; manage annual leave and ensure back-office records are up to date; develop Second Incharge.
• Self-Development: pursue product training and professional development.
• People Development / HR: recruit, hire, develop, and retain high-quality management and associates; lead by example and provide ongoing coaching on product knowledge, selling skills, and customer experience; organize weekly staff meetings and daily briefings to communicate performance and goals.

What equips you for the role

• Bachelor Degree
• 4-5 years’ experience as a store in-charge with a proven track record in driving sales and profit and in training and developing a team
• Good and effective communication
• Effective time management
• Creative and detail-oriented
• Ability to adapt to changes as required by the business
• Monitors own work to ensure quality