Showroom Manager

RAK Ceramics; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading ceramics company in Abu Dhabi is seeking a Showroom Manager to oversee store operations and enhance customer experience. The ideal candidate will have 6–12 years of sales experience, preferably in ceramics, and must be fluent in English and Arabic. This role entails developing strategies to achieve sales targets, managing showroom staff, and ensuring high customer satisfaction. The company offers a vibrant work environment focused on excellence.

Qualifications

• 6–12 years of experience working in the sales function, preferably in a ceramics company.
• Fluency in English and Arabic.

Responsibilities

• Oversee all aspects of the dealership's showroom.
• Develop store strategies to raise customer pool and optimize profitability.
• Meet sales goals by training and motivating store staff.
• Ensure high levels of customer satisfaction through excellent service.
• Complete store operational requirements by scheduling and assigning employees.

Skills

Leadership

Time Management

Striving to achieve sales targets

Exceptional communication skills

Strong persuasion and selling skills

Customer service mindset

Interpersonal effectiveness

Relationship management

Self-motivated and driven by targets

Education

Bachelor's degree

Job description

Who We Are

We help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world.

RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia.

With over 12,000 employees from 40+ nationalities, we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange.

The Role

As a Showroom Manager, you will work on - successful operation of the Showroom and ensure the store delivers a best-in-class in-store experience and achieves the targets set for the showroom.

What You Will Be Doing

• Oversee all aspects of the dealership's showroom, including merchandising, floor layout, displayed products, displays, and overall appearance and ambiance.
• Developing store strategies to raise customer pool, expand store traffic, and optimize profitability.
• Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff.
• Ensuring high levels of customer satisfaction through excellent service.
• Complete store operational requirements by scheduling and assigning employees; following up on work results
• Maintain the stability and reputation of the store by complying with legal requirements.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.
• Meet store operating policies and standards, including providing quality service, products, cash handling and store safety and security. Should maintain mastery of all existing processes to ensure compliance with policies and procedures.
• Monitor product inventory and ensure the product is placed on the selling floor.
• Managing budgets, increasing the win ratio, and increasing Google review rates.

What We Are Looking For

Some of the key competencies required for the role include:

Functional

• Leadership
• Time Management
• Striving to achieve sales targets

Behavioural

• Exceptional communication skills, including active listening
• Strong persuasion and selling skills
• Customer service mindset
• Interpersonal effectiveness
• Relationship management
• Self-motivated and driven by targets

Our Ideal Match

• Bachelor’s degree
• 6–12 years of experience working in the sales function, preferably in a ceramics company
• Fluency in English and Arabic

RAK Ceramics is an Equal Opportunity Employer.

We do not discriminate on the basis of race, colour, religion, gender, nationality, disability, age, or marital status.