Shop Manager ll

Azadea Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company in the retail sector seeks a Shop Manager to oversee store operations in Dubai. The role involves ensuring exceptional customer service, managing inventory, and leading a team to achieve sales targets. Candidates should have a Bachelor's Degree, managerial experience, and fluency in English and Arabic.

Qualifications

• At least 3 years of managerial experience; retail experience is a plus.
• Fluency in English and Arabic.
• Active participation in sporting activities.

Responsibilities

• Supervise store operations to ensure exceptional customer service.
• Manage inventory and ensure compliance with brand standards.
• Recruit, train, and evaluate team members.

Skills

Customer focus

Analytical thinking

Decision-making

Commercial understanding

Cultural awareness

Education

Bachelor’s Degree

Tools

MS Office

Job description

Job Purpose

The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. They manage inventory, maintenance, and ensure the shop's external appearance meets brand standards.

Responsibilities

1. Greet customers, offer assistance, and serve them to ensure their needs and complaints are addressed promptly, maintaining quality customer service standards and fostering customer loyalty.
2. Ensure a smooth and efficient receiving process for items and shipments, monitor all inventory activities such as cycle counts, stock movements, transfers, damaged items, and devolutions.
3. Analyze sales performance regularly, monitor selling items, missing sizes, and collection rotation in coordination with the BM and VM to identify replenishment needs, place accurate orders, and maximize sales.
4. Provide feedback on customer needs, market trends, and competitors' activities affecting the region/market.
5. Recruit, train, motivate, and evaluate team members to ensure they possess necessary skills, maintain the required image, and are enabled to maximize their potential; conduct daily team meetings.
6. Prepare staff schedules based on budgeted hours, visitor traffic, sales targets, and operational needs, and communicate sales plans and targets effectively.
7. Update all commercial and operational information on relevant platforms accurately and timely.
8. Manage the annual budget by monitoring expenditures, optimizing costs, and reporting variances, validating with DM/BM.
9. Oversee the shop's image, ensuring compliance with brand standards, cleanliness, display, and maintenance of the shop, including windows, cash, and stockroom.
10. Develop reports on KPIs, sales trends, inventory levels, and team productivity for informed decision-making.
11. Specific for Multimedia & Lifestyle: Monitor sales data to identify trends and opportunities, optimize inventory and product assortment, and stay informed on the latest trends to enhance customer recommendations and sales initiatives.

Qualifications

• Bachelor’s Degree
• At least 3 years of managerial experience; retail experience is a plus
• Fluency in English and Arabic
• Proficiency in MS Office
• Skills for Sports Goods retail: Knowledge of collective games, project orientation, athlete/ambassador qualities, enthusiasm, contribution, empathy, entrepreneurship, responsibility
• Active participation in sporting activities and expert knowledge of sporting events
• Developing and motivating others, cultural awareness, decision-making, commercial understanding, analytical thinking, customer focus, results-driven, business insight, resilience, valuing differences

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

Note: We will contact only shortlisted candidates due to high application volume.