Shop Manager (Bilingual – Arabic & English)

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel group seeks a Shop Manager for their retail store at Rixos Premium Saadiyat Island, overseeing operations and ensuring exceptional service. Ideal candidates possess strong leadership skills, experience in retail management, and can communicate effectively in Arabic and English. This role offers a dynamic environment with opportunities for growth and competitive compensation.

Benefits

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Opportunities for career growth and professional development.

Dynamic and supportive work environment.

Qualifications

• Minimum of 3–5 years of experience in retail or shop management.
• Fluency in Arabic and English (spoken and written) is essential.
• Experience in using POS systems and basic office software (Excel, Word).

Responsibilities

• Oversee all aspects of store operations, including staff supervision and inventory control.
• Lead and motivate a team to meet sales targets while ensuring outstanding customer experiences.
• Monitor and analyse sales figures and customer feedback to improve overall performance.

Skills

Leadership

Communication

Customer Service

Problem Solving

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you :

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

We are currently seeking an experienced and driven Shop Manager to lead the daily operations of our retail store. The ideal candidate will have a strong background in retail management, a proven ability to lead teams, and exceptional communication skills in both Arabic and English.

Key Responsibilities:

• Oversee all aspects of store operations, including staff supervision, inventory control, customer service, and sales performance.
• Lead, train, and motivate a team to meet and exceed sales targets and deliver an outstanding customer experience.
• Ensure the shop maintains high standards in visual merchandising and cleanliness.
• Monitor and analyse sales figures, stock levels, and customer feedback to improve overall performance.
• Handle customer inquiries, concerns, and complaints in a professional manner.
• Prepare reports on store performance and provide actionable insights to senior management.

What We Offer:

• Competitive salary and performance-based incentives
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Qualifications

Requirements:

• Minimum of 3–5 years of experience in retail or shop management.
• Fluency in Arabic and English (spoken and written) is essential.
• Strong leadership, organizational, and problem-solving skills.
• Proven ability to manage teams and work in a fast-paced environment.
• Excellent customer service and communication skills.
• Experience in using POS systems and basic office software (Excel, Word).

Additional Information

Your team and working environment :

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding