Shop Manager

Azadea; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a vibrant retail environment. This role involves enhancing customer loyalty through exceptional service, managing inventory efficiently, and analyzing sales performance to maximize results. The ideal candidate will have a Bachelor's degree and at least three years of managerial experience in retail, particularly in sports goods. You will be responsible for recruiting, training, and motivating your team while ensuring compliance with brand standards. If you are passionate about sports and retail, this is an exciting opportunity to make a significant impact.

Qualifications

• 3 years of experience in a managerial role, preferably in retail.
• Expert knowledge of sporting events and active participation in sports.

Responsibilities

• Greet customers and ensure their needs are met to build loyalty.
• Manage inventory activities and monitor sales performance.
• Recruit and train team members to maximize their potential.

Skills

Customer Service

Inventory Management

Sales Analysis

Team Leadership

Budget Management

Fluency in English

Proficiency in MS Office

Cultural Awareness

Analytical Thinking

Education

Bachelor's Degree

Job description

• Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
• Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
• Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout
• Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged
• Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team
• Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first)
• Oversee the shop's image and ensure its compliance with the brand s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room

Desired Candidate Profile

• Bachelor s Degree
• 3 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
• Fluency in English
• Proficiency in MS Office
• Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
• Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
• Developing and Motivating Others: level 4
• Cultural Awareness: level 4
• Decision Making: level 3
• Commercial Understanding: level 3
• Analytical Thinking: level 3
• Customer Focus: level 3
• Driving and Achieving results: level 3

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