Shift Manager Delivery Operations Amazon Logistics

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai is seeking a Shift Manager Delivery Operations to oversee daily delivery operations. You will manage dispatch and routing of drivers, monitor performance metrics, and ensure customer satisfaction in a dynamic environment. The ideal candidate has at least one year of employee management experience and a bachelor's degree. This role requires flexibility to work during weekends and holidays.

Qualifications

• 1 year of employee and performance management experience.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Manage the daily dispatch and routing of delivery drivers.
• Monitor delivery operations metrics and customer satisfaction.
• Coordinate with other operational teams to resolve issues.

Skills

Employee management

Performance metrics

Process improvement techniques

Education

Bachelor's degree or equivalent

Job description

As a Shift Manager Delivery Operations, you'll have responsibility for the day-to-day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants, and Delivery Service Providers, managing external agency relationships, and performance. This team works in a highly collaborative environment that's more startup than big company.

We're in uncharted territory, doing what's never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried.

You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic environment.

Key job responsibilities
The Shift Manager Delivery Operations is responsible for managing daily delivery operations during their assigned shift. This includes overseeing the efficient dispatch and routing of delivery drivers, monitoring delivery performance metrics, and ensuring customer satisfaction. The Shift Manager serves as the primary point of contact for drivers and coordinates with other operational teams to resolve any issues that arise during the shift.

Key Responsibilities:

• Manage the daily dispatch and routing of delivery drivers to ensure on-time performance and customer satisfaction
• Monitor delivery operations metrics such as on-time delivery rates, driver productivity, and customer feedback
• Communicate with drivers throughout the shift to address any problems or questions that arise
• Coordinate with other operational teams (e.g., warehouse, customer service) to resolve delivery-related issues
• Provide leadership and direction to delivery drivers during the shift
• Identify opportunities for process improvements and make recommendations to management
• Assist with the training and development of delivery drivers
• Ensure compliance with all company policies, procedures, and safety regulations

Minimum Requirements:

• 1 year of employee and performance management experience
• Bachelor's degree or equivalent, or 2 years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule including weekends, nights, and holidays
• Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• 1 year of experience with performance metrics, process improvement, or lean techniques

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Required Experience: Manager