Shift Manager Delivery Operations Amazon Logistics

Amazon; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Shift Manager for Delivery Operations to lead a dynamic team in a fast-paced environment. This role involves overseeing daily delivery operations, ensuring efficient dispatch and routing of drivers, and monitoring performance metrics to enhance customer satisfaction. The ideal candidate thrives in ambiguity and is ready to implement process improvements while providing leadership to a dedicated team. This is a unique opportunity to contribute to a culture that values innovation and collaboration, making a significant impact in the delivery operations landscape.

Qualifications

• 1 year of experience in employee and performance management.
• Strong understanding of performance metrics and process improvement.

Responsibilities

• Manage daily dispatch and routing of delivery drivers for on-time performance.
• Monitor delivery metrics and ensure customer satisfaction.

Skills

Employee Management

Performance Management

Process Improvement

Lean Techniques

Education

Bachelor's Degree or Equivalent

2 Years Amazon Experience

Job description

As a Shift Manager Delivery Operations, you'll have responsibility for the day-to-day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants, and Delivery Service Providers, managing external agency relationships and performance. This team will work in a highly collaborative environment that's more startup than big company.
We're in uncharted territory doing what's never been done. The adopted attitude is that no idea is a bad idea and the best ideas are the ones that should be tested and tried.
You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic environment.

Key Job Responsibilities

The Shift Manager Delivery Operations is responsible for managing daily delivery operations during their assigned shift. This includes overseeing the efficient dispatch and routing of delivery drivers, monitoring delivery performance metrics, and ensuring customer satisfaction. The Shift Manager serves as the primary point of contact for drivers and coordinates with other operational teams to resolve any issues that arise during the shift.

Key Responsibilities:

1. Manage the daily dispatch and routing of delivery drivers to ensure on-time performance and customer satisfaction.
2. Monitor delivery operations metrics such as on-time delivery rates, driver productivity, and customer feedback.
3. Communicate with drivers throughout the shift to address any problems or questions that arise.
4. Coordinate with other operational teams (e.g., warehouse, customer service) to resolve delivery-related issues.
5. Provide leadership and direction to delivery drivers during the shift.
6. Identify opportunities for process improvements and make recommendations to management.
7. Assist with the training and development of delivery drivers.
8. Ensure compliance with all company policies, procedures, and safety regulations.

Minimum Requirements:

1. 1 year of employee and performance management experience.
2. Bachelor's degree or equivalent, or 2 years of Amazon (blue badge/FTE) experience.
3. Work a flexible schedule/shift/work area including weekends, nights, and/or holidays.
4. Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
5. 1 year of performance metrics, process improvement, or lean techniques experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.