Shift Manager Amazon Logistics

Amazon; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Manager to lead a Delivery Station in a fast-paced, innovative environment. This role involves overseeing daily operations, managing a diverse team, and driving performance improvements through data-driven insights. The ideal candidate thrives in ambiguity and is passionate about delivering exceptional customer service. With a focus on collaboration and creativity, you'll play a crucial role in shaping the future of logistics. If you're ready to embrace challenges and make a significant impact, this opportunity is perfect for you.

Qualifications

• 1 year of employee and performance management experience required.
• Experience in performance metrics and process improvement is essential.

Responsibilities

• Oversee daily management of the Delivery Station's operations.
• Support the team in labor allocation and performance metrics.

Skills

Problem-solving skills

Communication skills

Leadership skills

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Software tools for operations

Hardware tools for operations

Job description

As a Shift Manager, you'll have responsibility for the day-to-day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants, and Delivery Service Providers, managing external agency relationships and performance. This team will work in a highly collaborative environment that's more startup than big company.

We're in uncharted territory, doing what's never been done. The adopted attitude is that no idea is a bad idea, and the best ideas are the ones that should be tested and tried. You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic environment.

If you have a quality-focused, customer-obsessed industry background which carries with it experience of working in a fast-paced, ever-changing, and ambiguous environment (such as manufacturing, the military, or engineering for example), we'd love to hear from you.

Key Job Responsibilities

1. Overseeing the operation that focuses on the Amazon Logistics operation.
2. Support your team in daily management of the station including allocating labor, leading meetings, assigning job duties, and excellent organizational skills.
3. Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
4. Find practical and simple solutions to complex problems without sacrificing quality or core functionality.
5. Ability to utilize exceptional problem-solving and communication skills to influence business and technical audiences.
6. Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
7. Continuously utilize software and hardware tools to ensure normal day-to-day operations.
8. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
9. Communicate daily metrics and report exceptions.

Minimum Requirements

1. 1 year of employee and performance management experience.
2. Bachelor's degree or equivalent, or 2 years of Amazon (blue badge/FTE) experience.
3. Work a flexible schedule/shift/work area including weekends, nights, and/or holidays.
4. Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
5. 1 year of performance metrics, process improvement, or lean techniques experience.

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