Services Engineer

Technogym Kazakhstan; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading fitness technology company in Dubai is seeking a Junior Service Engineer. The role involves ensuring customer satisfaction by resolving installation and service requests for Technogym products. Ideal candidates are freshers with a strong technical background and a passion for fitness. This position offers opportunities for growth and training in a dynamic environment.

Qualifications

• Freshers with internship experience are preferred.
• Passionate about working out and proactive.
• Exceptional team collaboration skills.

Responsibilities

• Execute effective root cause analysis of product issues.
• Manage stock of parts and maintain inventory accuracy.
• Educate customers on Technogym equipment usage.

Skills

Mechanical / electronic engineering skills

Ability to troubleshoot technical equipment

Knowledge of IT networking

Education

Diploma / Degree in Electronics & communications or similar

Job description

Overview

Our Company

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Your Role

If you thrive working in the Services field and you are obsessed with care user satisfaction this is the position for you! One of Technogym\'s goals is Satisfying 100% of our customers and end-users. Our Services teams are always aiming to improve their service performance to provide the best fitness experience anywhere.

We are looking for a problem-solving Junior Service Engineer who will act as a customer; this role you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products

Your Impact

• Execute effective root cause analysis of product issues with the goal of identifying the proper parts to be used and determining the appropriate solution
• Execute jobs in line with Customers SLAs
• Achieve field performance (TTS FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Properly manage work orders and service reports (i.e. including all requested information based on assigned standard operating procedures)
• Schedule on-site visits according to SLAs and contact customers to notify them of estimated times of arrival
• When on field carry out light maintenance whenever is needed and check the equipment to proactively detect issues
• Always act in a professional and customer-oriented way collecting full and structured feedback from the field to fully depict our Customers real needs and new sales potential
• Manage safety issues in person
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation
• Promptly complete all training courses to stay up to date with technical news important communications new products released in the market
• Get and keep over time the Master Certification to develop an elite level of knowledge on Technogym equipmen

About You

Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and are exceptional at working in a team.

What you should bring:

• Freshers are welcome to apply with internship experiences are prefered.
• Diploma / Degree in Electronics & communications or similar
• Mechanical / electronic engineering skills
• Ability to troubleshoot test repair and service technical equipment
• Knowledge of IT networking is advantage

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.
Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true!