Services Coordinator (Dubai)

Lockton Companies; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global insurance brokerage seeks a Services Coordinator in Dubai. The role involves managing travel bookings, supporting training events, and ensuring excellent service delivery for associates. Ideal candidates have strong communication skills and at least 3 years of experience in a similar position.

Qualifications

• Minimum 3 years in service coordination in an international firm.
• Excellent written and spoken English skills required.
• Competent in managing travel bookings and expense reports.

Responsibilities

• Manage bookings process for associates, including travel and accommodation.
• Lead planning support for trainings/conferences.
• Maintain relationships with service providers and clients.

Skills

Customer Service

Communication

Microsoft Office

Relationship Management

Job description

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

The Services Coordinator will play a key part in the Lockton MENA office in DIFC in the Operations Team by providing assistance to associates including but not limited to; booking flights, hotels, roadshows, conferences etc. The Service Coordinator will be continuously working with our Associates so having good people skills is a must. This is a fantastic opportunity for a seasoned services coordinator to join the world’s largest privately owned insurance brokerage firm in the world, working as part of the MENA Operations function.

Your Responsibilities

• Own and manage the bookings process for Lockton MENA associates, including but not limited to booking flights, hotels, roadshows, conferences etc
• Lead on the planning and support of trainings / conferences as per business requirements
• Act as the main point of contact for associates’ business travel inquiries and processes including processing administrative visa requirements, travel and accommodation bookings, venue bookings and catering.
• Creating reports and managing travel expenditures
• Covering for office manager when they are not available, the role reports in to one of the senior executive assistants
• Assess the service needs of associates and connect them with the correct provider
• Create and maintain a directory of service providers and resources
• Assess associate issues and provide recommendations to fix problems
• Ensure each client / associate is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with associates, service providers and clients
• Answer telephones and respond to email inquiries in the office

Basic Qualifications

• Minimum of 3 years of experience in a well reputed international firm in delivering excellent services coordination, managing travel bookings, creating expense reports and providing excellent customer service
• Experience working in a well reputed international firm
• Excellent written and spoken English skills
• Excellent communication skills with an ability to build close relationships
• Competent in Microsoft Office

Preferred Qualifications

• Arabic speakers will be highly preferred for this role
• Meticulous and attentive to detail
• Highly motivated and a team player with good interpersonal skills
• Positive attitude towards work and learning