ServiceNow Technical Delivery Manager

Recruiter : Linking Humans; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading recruitment agency is seeking an experienced ServiceNow project delivery lead in Dubai. The successful candidate will be responsible for guiding key HR projects, mentoring consultants, and ensuring that delivery aligns with business outcomes. A strong background in ServiceNow and proven leadership in project implementation is essential.

Qualifications

• Strong background delivering ServiceNow solutions.
• Proven experience leading end-to-end implementations.
• Ability to manage and motivate technical teams.

Responsibilities

• Lead ServiceNow project delivery with a focus on HRSD.
• Act as primary technical advisor in client engagements.
• Oversee project health and risk management.

Skills

Stakeholder management

Team leadership

ServiceNow solutions delivery

Education

ServiceNow certifications

Job description

Key Responsibilities:

Lead ServiceNow project delivery across key clients, with a focus on HRSD

Act as the primary technical advisor and delivery lead in client engagements

Run discovery sessions, solution design workshops, and stakeholder meetings

Define technical strategy and align delivery to business outcomes

Identify, assign, and manage technical resources across multiple projects

Oversee project health, quality, and risk management

Mentor junior consultants and strengthen delivery capabilities across the team

What We're Looking For:

Strong background delivering ServiceNow solutions in a client-facing role

Proven experience leading end-to-end implementations, ideally with HRSD

Ability to allocate, lead, and motivate technical teams

Excellent stakeholder management skills with commercial acumen

ServiceNow certifications (especially HRSD) are a major advantage

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