ServiceNow Strategy Advisor

Mullers Solutions 1; Dubai; On-site; AED 240,000 - 480,000; Full time

Benefits offered by this job

Attractive Package.

Family Benefits.

Visa.

Air Tickets.

Job summary

Müller’s Solutions is seeking an experienced ServiceNow Strategy Advisor to guide business transformation and operational excellence by aligning ServiceNow initiatives with goals and best practices.

You will analyze processes, identify opportunities for automation, and craft roadmaps for adoption and optimization, working with executives and stakeholders to deliver scalable, enterprise-wide solutions.

Qualifications

• 8–12+ years of experience in ServiceNow or enterprise service platform environments
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM
• Ability to communicate effectively with technical and business stakeholders, provide practical platform guidance, and validate requirements credibly
• Experience in complex, multi-module ServiceNow environments and structured delivery or governance models
• Knowledge of ServiceNow design patterns, best practices, workflow-driven service delivery, and platform scalability and maintainability
• Ability to support decision-making without taking delivery ownership and enhance delivery leadership

Responsibilities

• Provide strategic advice on ServiceNow platform utilization, ensuring alignment with best practices, scalability, and service optimization.
• Serve as a subject matter expert on ServiceNow capabilities including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM.
• Collaborate with the Service Delivery Manager to support delivery decisions, prioritize risks, and align business demands with platform capabilities.
• Engage stakeholders to translate business requirements into platform solutions, challenge feasibility when needed, and clarify deliverable functionalities.
• Support governance and design consistency through design reviews, maintaining module consistency, and promoting reuse of existing capabilities.
• Contribute to the platform roadmap by identifying enhancements, prioritizing initiatives, and recommending service delivery and user experience improvements.
• Act as an escalation point for complex functional or platform decisions, cross-module design issues, and delivery challenges requiring platform-level input.

Skills

ServiceNow

ITSM

ITOM/CMDB

HRSD

CSM

Stakeholder comms

Governance

Job description

Müller's Solutions is looking for an experienced ServiceNow Strategy Advisor to provide expert guidance on leveraging the ServiceNow platform to achieve business transformation and operational excellence. In this strategic role, you will collaborate with executive leadership and key stakeholders to develop and align ServiceNow initiatives with organizational goals and industry best practices.

You will analyze current processes, identify opportunities for automation and innovation, and craft actionable roadmaps for ServiceNow adoption and optimization. Your insights will help shape the future of digital workflows, enhancing service delivery across IT and enterprise functions.

Key Responsibilities:

• Provide strategic advice on ServiceNow platform utilization, ensuring alignment with best practices, scalability, and service optimization.
• Serve as a subject matter expert on ServiceNow capabilities including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM.
• Collaborate with the Service Delivery Manager to support delivery decisions, prioritize risks, and align business demands with platform capabilities.
• Engage stakeholders to translate business requirements into platform solutions, challenge feasibility when needed, and clarify deliverable functionalities.
• Support governance and design consistency through design reviews, maintaining module consistency, and promoting reuse of existing capabilities.
• Contribute to the platform roadmap by identifying enhancements, prioritizing initiatives, and recommending service delivery and user experience improvements.
• Act as an escalation point for complex functional or platform decisions, cross-module design issues, and delivery challenges requiring platform-level input.

Requirements:

• 8–12+ years of experience in ServiceNow or enterprise service platform environments
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM
• Ability to communicate effectively with technical and business stakeholders, provide practical platform guidance, and validate requirements credibly
• Experience in complex, multi-module ServiceNow environments and structured delivery or governance models
• Knowledge of ServiceNow design patterns, best practices, workflow-driven service delivery, and platform scalability and maintainability
• Ability to support decision-making without taking delivery ownership and enhance delivery leadership

Benefits:

• 1- Attractive Package.
• 2- Family Benefits.
• 3- Visa.
• 4-Air Tickets.