ServiceNow Process Consultant

Linking Humans Limited; United Arab Emirates; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in the UAE is seeking an experienced ServiceNow Process Consultant to enhance and align business processes. Join a collaborative team and work on high-impact transformation programmes with major organizations. Strong ServiceNow experience and excellent communication skills are required. Competitive salary and relocation support offered.

Benefits

Competitive salary

Visa sponsorship

Relocation support

Career development

Qualifications

• Solid experience working on ServiceNow projects.
• Proven track record in process analysis, mapping, or consulting.
• Strong understanding of ServiceNow capabilities.
• Excellent communication skills.

Responsibilities

• Engage with stakeholders to analyse business processes.
• Translate business needs into functional requirements.
• Conduct workshops and process assessments.
• Produce documentation including process maps.

Skills

ServiceNow project experience

Process analysis

Process mapping

Business process consulting

Excellent communication

Cross-functional teamwork

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS)

ITIL Foundation certification

Job description

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ServiceNow Process Consultant, United Arab Emirates

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Job Category:

Internet

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Job Reference:

FW-6

Job Views:

1

Posted:

29.07.2025

Expiry Date:

12.09.2025

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Job Description:

A leading ServiceNow Partner is seeking a skilled Process Consultant with proven ServiceNow experience to join their growing delivery team in the UAE. Based in Dubai or Abu Dhabi, you'll be responsible for shaping, improving, and aligning business processes within the ServiceNow platform for major clients across the region.
This role sits at the intersection of business analysis and platform capability – ideal for someone who understands both process optimisation and how ServiceNow enables it.
Key Responsibilities:

• Engage with stakeholders to capture, analyse, and optimise business processes across ITSM, HRSD, CSM, or related areas.
• Translate business needs into functional requirements and collaborate with technical teams to deliver fit-for-purpose ServiceNow solutions.
• Conduct workshops, process assessments, and gap analyses to support transformation initiatives.
• Produce clear documentation including process maps, user stories, and functional specifications.
• Contribute to best practices, governance standards, and user adoption strategies.

What We’re Looking For:

• Solid experience working on ServiceNow projects – ideally within a consultancy or enterprise environment.
• Proven track record in process analysis, process mapping, or business process consulting.
• Strong understanding of ServiceNow capabilities and how they support process automation and service delivery.
• Excellent communication skills and the ability to work with cross-functional teams.
• Based in or willing to relocate to Dubai or Abu Dhabi.
• Arabic language skills are a plus, but not essential.

Desirable Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• ITIL Foundation certification

Why Apply:

• Work on high-impact ServiceNow transformation programmes with major organisations in the region.
• Join a collaborative, forward-thinking team within a trusted ServiceNow Partner.
• Competitive salary, visa sponsorship, and relocation support.
• Career development, ongoing certifications, and long-term growth in the ServiceNow ecosystem.

Ready to take your ServiceNow consulting career to the next level in the UAE?
Apply now or reach out for a confidential discussion.