ServiceNow Process Consultant

Linking Humans; Dubai; On-site; AED 35,000 - 55,000; Full time

Job summary

A prominent consulting firm seeks a ServiceNow Process Consultant to drive digital transformation efforts. In this client-facing role, you'll analyze, design, and implement business processes using the ServiceNow platform, ensuring alignment with client goals and best practices. Ideal candidates will possess strong business acumen, ServiceNow expertise, and prior experience in process optimization.

Qualifications

• Proven experience as a ServiceNow Process Consultant or Business Analyst.
• Strong understanding of ServiceNow platform and its modules.
• Experience in process design across ITIL-based environments.

Responsibilities

• Engage with stakeholders to gather and analyse business requirements.
• Design and optimise end-to-end processes using ServiceNow best practices.
• Configure and customise ServiceNow modules to align with business goals.

Skills

Business Analysis

Process Design

Communication

Client-facing Skills

ServiceNow Capabilities

Education

ServiceNow Certifications

Bachelor's Degree in IT or related field

Job description

This is a key role for someone who thrives on shaping and optimising business processes through the ServiceNow platform and is ready to drive digital transformation in a fast-paced environment.
About the Role As a ServiceNow Process Consultant, you will be responsible for analysing, designing, and implementing business processes on the ServiceNow platform, working closely with clients to understand their needs and deliver scalable, value-driven solutions.
This is a client-facing role requiring strong business acumen, deep knowledge of ServiceNow capabilities, and a solid understanding of IT and business processes.
Key Responsibilities
- Engage with stakeholders to gather and analyse business requirements
- Design and optimise end-to-end processes using ServiceNow best practices
- Configure and customise ServiceNow modules to align with business goals
- Work across ServiceNow applications including ITSM, HRSD, CSM, and more
- Facilitate workshops, training, and documentation for key users and stakeholders
- Support testing, UAT, and change management activities
Requirements
- Proven experience as a ServiceNow Process Consultant or Business Analyst
- Strong understanding of ServiceNow platform capabilities and modules
- Experience in process design and optimisation, ideally across ITIL-based environments
- Excellent communication and client-facing skills
- ServiceNow certifications (e.g., Certified Implementation Specialist) are highly desirable
- Previous experience working in the Middle East is a plus

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]