ServiceNow Process Architect: Transform ITSM & ITIL 4

Salt; Abu Dhabi; On-site; AED 210,000 - 320,000; Full time

Job summary

Salt is seeking a ServiceNow Process Architect to lead digital transformation by designing and optimising business processes across ITSM, ITOM, GRC, FSM and CSM. You will act as a trusted advisor to clients, run requirement workshops, and ensure solutions align with ITIL 4 principles.

The role requires deep ServiceNow knowledge, strong process design skills, and a track record in client-facing delivery, with emphasis on driving efficiency and measurable improvements in complex enterprise

Qualifications

• Bachelor's degree in Computer Science, IT, or related field required.
• ITIL 4 Foundation and ServiceNow CSA certifications required.
• Three+ ServiceNow Implementation Specialist certifications required.
• Proven experience with ServiceNow and ITSM tooling.
• Experience in client-facing business process consulting and delivery.

Responsibilities

• Act as SME across ITSM, ITAM, ITOM, GRC, FSM, and CSM.
• Lead workshops to capture requirements, prepare Functional Specifications, and design Service Management processes.
• Guide clients in adopting ITIL 4-aligned service approaches.
• Validate builds, support testing cycles, and create test scripts (ATF).
• Document and manage user stories through the development lifecycle.
• Provide training and change support for new processes.
• Build strong client relationships and act as a trusted advisor.
• Drive continuous improvement in large-scale engagements.

Skills

Process design

Stakeholder management

Client-facing delivery

ITIL knowledge

Education

Bachelor's degree in Computer Science, IT, or related field

ITIL 4 Foundation

ServiceNow CSA

3+ ServiceNow Implementation Specialist certifications (GRC, FSM, ITSM, ITAM, ITBM, HRSD, CSM)

Tools

ServiceNow

BMC Remedy

Job description

Salt is seeking a ServiceNow Process Architect to lead digital transformation by designing and optimising business processes across ITSM, ITOM, GRC, FSM and CSM. You will act as a trusted advisor to clients, run requirement workshops, and ensure solutions align with ITIL 4 principles.

The role requires deep ServiceNow knowledge, strong process design skills, and a track record in client-facing delivery, with emphasis on driving efficiency and measurable improvements in complex enterprise