ServiceNow Process Architect – Arabic Speaking

Linking Humans; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading ServiceNow Partner is seeking an experienced ServiceNow Process Architect to join their team in Dubai or Abu Dhabi. This key role focuses on optimizing ServiceNow processes for enterprise clients, requiring fluency in Arabic and strong expertise in business process design and platform capabilities. Competitive salary and career development opportunities offered.

Benefits

Competitive salary

Visa sponsorship

Relocation support

Career development through funded certifications

Join a multicultural team

Qualifications

• Proven experience in ServiceNow projects as a Process Architect or similar.
• Strong background in ITSM / ITOM.
• Hands-on knowledge of ServiceNow capabilities and workflows.

Responsibilities

• Lead process design and optimization activities across ServiceNow modules.
• Engage Arabic-speaking clients to understand processes and define workflows.
• Define governance frameworks and documentation to support platform strategy.

Skills

Fluency in Arabic

Fluency in English

Business process design

Platform capability understanding

Excellent communication skills

Facilitation skills

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS)

ITIL or additional ServiceNow certifications

Job description

A leading ServiceNow Partner is hiring an experienced ServiceNow Process Architect to join their team on-site in either Dubai or Abu Dhabi. This is a key strategic role, focused on designing, optimising, and governing ServiceNow processes for enterprise clients across the region.

You’ll work closely with stakeholders and delivery teams to ensure ServiceNow solutions are aligned with business goals and industry best practices. This role requires fluency in Arabic and a strong understanding of both business process design and platform capability.

Role Responsibilities :

• Lead process design and optimisation activities across ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
• Engage Arabic-speaking clients to understand current processes and define future-state workflows.
• Translate business requirements into scalable, platform-aligned solutions.
• Define governance frameworks, standards, and documentation to support long-term platform strategy.
• Facilitate workshops and stakeholder sessions in both Arabic and English.
• Partner with technical consultants, developers, and architects to deliver high-quality implementations.

What You’ll Bring :

• Fluency in Arabic and English (written and verbal).
• Proven experience as a Process Architect, Business Process Consultant, or similar role within ServiceNow projects.
• Strong background in ITSM / ITOM or related domains.
• Hands-on knowledge of ServiceNow capabilities, platform logic, and workflows.
• Certifications required :

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS)

• ITIL or additional ServiceNow certifications (e.g., ServiceNow Certified Application Developer) are a plus.
• Excellent communication, facilitation, and documentation skills.

What’s On Offer :

• On-site role based in either Dubai or Abu Dhabi.
• Work with a leading ServiceNow Partner on major transformation programmes.
• Competitive salary, visa sponsorship, and relocation support if required.
• Career development through funded certifications and internal mentoring.
• Join a high-performing, multicultural team in one of the region’s most exciting tech environments.

Interested in advancing your ServiceNow career in the UAE?

Apply now or get in touch for a confidential discussion.

Servicenow Architect • Dubai,United Arab Emirates