ServiceNow Process Architect â Dubai / Abu Dhabi

Linking Humans; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in the UAE is seeking a talented ServiceNow Process Architect to design and optimize ITIL-aligned processes. The role involves leading workshops, providing guidance on best practices, and collaborating with technical teams. ITIL certification is essential, and expertise in aligning business processes to ServiceNow is required. This exciting position offers paid flight, medical insurance, accommodation, and generous leave entitlements.

Benefits

Paid flight for employee on joining

Medical insurance

3 months paid accommodation

Full visa sponsorship

22 days annual leave plus UAE public holidays

Gratuity payment

Qualifications

• ITIL certification (Foundation or higher) is essential.
• Proven experience facilitating process discussions with clients.
• Strong knowledge of aligning business processes to ServiceNow.

Responsibilities

• Lead workshops with clients to map core ITIL processes.
• Design the to-be vision for IT service management.
• Provide expert guidance on ITIL best practices.

Skills

ITIL certification

Process facilitation

Stakeholder management

ServiceNow alignment

Job description

ServiceNow Process Architect â Dubai / Abu Dhabi

Were working with a leading ServiceNow customer in the UAE to find a talented ServiceNow Process Architect who can design and optimise ITIL-aligned processes, ensuring ServiceNow delivers real business value.

This is a high-impact role where your expertise will help shape how IT services are delivered across the organisation.
Key Responsibilities:

- Lead workshops with clients to analyse and align core ITIL processes to ServiceNow capabilities.
- Map out as-is processes and design the to-be vision for IT service management.
- Act as a trusted adviser, providing expert guidance on ITIL best practices.
- Work closely with technical teams to ensure smooth translation of process design into ServiceNow builds.
- Influence and collaborate with stakeholders at all levels.

Requirements:

- ITIL certification (Foundation or higher) essential.
- Proven experience facilitating process discussions with clients.
- Strong knowledge of aligning business processes to ServiceNow.
- Excellent communication and stakeholder management skills.

Package on Offer:

- Paid flight for employee on joining.
- Medical insurance (employee only in Dubai, family coverage in Abu Dhabi).
- 3 months paid accommodation upon arrival.
- Full visa sponsorship.
- 22 days annual leave plus UAE public holidays.
- Bereavement, maternity, and sick leave.
- Gratuity payment (mandatory end-of-service benefit in the UAE).

If youre an ITIL-certified ServiceNow Process Architect ready for a rewarding move to the UAE, wed love to hear from you.
Apply today and make your mark in one of the worlds most dynamic locations.