ServiceNow Process Architect â Arabic Speaking

Linking Humans; Dubai; On-site; AED 23,000 - 30,000; Full time

Job summary

A leading ServiceNow Partner in the UAE is hiring a ServiceNow Process Architect to design and optimise processes for enterprise clients. This permanent on-site role requires Arabic fluency and significant experience in ServiceNow projects and ITSM/ITOM domains. You will shape governance frameworks and work closely with stakeholders to ensure solutions meet business goals.

Benefits

Visa sponsorship

Relocation support

Career development through funded certifications

Qualifications

• Proven experience as a Process Architect, Business Process Consultant, or similar role.
• Strong background in ITSM/ITOM related domains.
• Hands-on knowledge of ServiceNow capabilities and workflows.

Responsibilities

• Lead process design and optimisation activities across ServiceNow modules.
• Translate business requirements into scalable solutions.
• Define governance frameworks and facilitate workshops.

Skills

Fluency in Arabic

Fluency in English

Communication skills

Facilitation skills

Documentation skills

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) - ITIL

ServiceNow Certified Application Developer

Job description

• Rate: AED23000 - AED30000 per annum, Benefits: plus visa, relocation package and more
• Type: Permanent

ServiceNow Process Architect â Arabic Speaking

A leading ServiceNow Partner is hiring an experienced ServiceNow Process Architect to join their team on-site in either Dubai or Abu Dhabi.

This is a key strategic role, focused on designing, optimising, and governing ServiceNow processes for enterprise clients across the region.
Youll work closely with stakeholders and delivery teams to ensure ServiceNow solutions are aligned with business goals and industry best practices.

This role requires fluency in Arabic and a strong understanding of both business process design and platform capability.
Role Responsibilities:

- Lead process design and optimisation activities across ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
- Engage Arabic-speaking clients to understand current processes and define future-state workflows.
- Translate business requirements into scalable, platform-aligned solutions.
- Define governance frameworks, standards, and documentation to support long-term platform strategy.
- Facilitate workshops and stakeholder sessions in both Arabic and English.
- Partner with technical consultants, developers, and architects to deliver high-quality implementations.

What Youll Bring:

- Fluency in Arabic and English (written and verbal).
- Proven experience as a Process Architect, Business Process Consultant, or similar role within ServiceNow projects.
- Strong background in ITSM/ITOM or related domains.
- Hands-on knowledge of ServiceNow capabilities, platform logic, and workflows.

- Certifications required:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - ITIL or additional ServiceNow certifications (e.g., ServiceNow Certified Application Developer) are a plus.
- Excellent communication, facilitation, and documentation skills.

Whats On Offer:

- On-site role based in either Dubai or Abu Dhabi.
- Work with a leading ServiceNow Partner on major transformation programmes.
- Competitive salary, visa sponsorship, and relocation support if required.
- Career development through funded certifications and internal mentoring.
- Join a high-performing, multicultural team in one of the regions most exciting tech environments.

Interested in advancing your ServiceNow career in the UAE?
Apply now or get in touch for a confidential discussion.

• Start: 05/07/2025
• Rate: AED23000 - AED30000 per annum, Benefits: plus visa, relocation package and more