ServiceNow Business Analyst

Arthur Lawrence; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a skilled ServiceNow Business Analyst to join their dynamic team in Dubai. This role requires a deep understanding of business analysis and the ServiceNow platform, where you will leverage your expertise to drive successful implementations and optimize business processes. The ideal candidate will possess strong analytical skills and a background in ITIL practices, contributing to transformative projects that enhance operational efficiency. If you are passionate about technology and eager to make a significant impact in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in Business Analysis with a focus on ServiceNow.
• Proven ability to create user stories and document business processes.

Responsibilities

• Analyze business needs and translate them into ServiceNow solutions.
• Create and manage documentation for workflows and business processes.

Skills

Business Analysis

ServiceNow Business Analyst

ServiceNow platform capabilities

ITIL framework knowledge

Creating user stories

Workflows and process documentation

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Tools

ServiceNow

Job description

Arthur Lawrence is urgently looking for a ServiceNow Business Analyst for a client in Dubai, UAE. Kindly review the Job requirements below. Your immediate application will enable us to place you successfully.

Must-Have:

• Overall 5+ years of experience in Business Analysis
• Proven experience working as a ServiceNow Business Analyst
• Familiarity with ServiceNow platform capabilities and configuration
• Knowledge of ITIL framework and best practices
• Proficiency in creating user stories, workflows, process documentation, business processes, and BRD

Nice to Have:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist)

About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

Acknowledgments from Industry Peers:

• Winner of Entrepreneur 360 Award (2019)
• IAOP Award; Ranked in the top 100 internationally
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America
• Named one of the top ten fastest-growing businesses in Houston in 2016
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.