ServiceNow Business Analyst

The Regional Municipality of Durham; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading management and technology consulting firm is seeking a ServiceNow Business Analyst in Dubai. The ideal candidate will have over 5 years of experience in business analysis with a proven track record in ServiceNow. Your role will involve conducting detailed requirements gathering, creating user stories, and documenting business processes, contributing to successful client implementations. A Bachelor's degree in a relevant field and familiarity with ITIL practices are highly preferred.

Qualifications

• 5+ years of experience in Business Analysis.
• Experience working as a ServiceNow Business Analyst.
• Familiarity with ServiceNow platform and ITIL framework.

Responsibilities

• Create user stories, workflows, and process documentation.
• Help configure and utilize ServiceNow capabilities effectively.

Skills

Business Analysis

ServiceNow expertise

ITIL knowledge

User story creation

Workflow documentation

Education

Bachelor's degree in Computer Science/IT/Business Administration

Tools

ServiceNow platform

Job description

Arthur Lawrence is urgently looking for a ServiceNow Business Analyst for a client in Dubai, UAE. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

Must-Have:

• Overall 5+ years of experience in Business Analysis
• Proven experience working as a ServiceNow Business Analyst
• Familiarity with ServiceNow platform capabilities and configuration
• Knowledge of ITIL framework and best practices
• Proficiency in creating user stories, workflows, process documentation, business processes, and BRD

Nice to Have:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist)

About Us:
Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our technical expertise and experience with leading companies help organizations develop winning strategies and cost-effective solutions.
We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

Acknowledgments from Industry Peers:

• Winner of Entrepreneur 360 Award (2019)
• IAOP Award; Ranked in the top 100 internationally
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America
• Named one of the top ten fastest-growing businesses in Houston in 2016
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017

Our Seven Pillars:
We rely on core values: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.
By adhering to these values, we have achieved success beyond expectations.