Service Technician and Logistics Co-Ordinator - Marine Solutions

Emerson; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

Emerson Automation Solutions is seeking a Service and Logistics Coordinator to support the Marine and Offshore industry. This role involves coordinating service engineer mobilization, tracking service jobs, and communicating with clients, with a focus on customer service and logistics planning. The ideal candidate will have a relevant degree and significant experience in service coordination, coupled with strong organizational and communication skills. This position is based in Dubai but covers the Middle East & Africa and India region.

Benefits

Medical insurance plans

Flexible time off plans

Tuition reimbursement

Qualifications

• 24 years experience in service coordination field operations or logistics.
• Excellent organizational and multitasking skills.
• Knowledge of shipping procedures, documentation, and incoterms.

Responsibilities

• Plan schedule and coordinate service engineer mobilization for customer services.
• Track service job progress and communicate updates to clients.
• Perform Level1 support for technical issues with Emerson marine systems.

Skills

Organizational skills

Multitasking skills

Strong communication skills

Customer service orientation

Education

Bachelors degree/Diploma in Electrical/Electronic Marine or Instrumentation or related field

Tools

Microsoft Office

Oracle

ERP systems

Job description

Description

Job Summary:

Emerson Automation Solutions Marine Solutions includes Rosemount Radar Tank Gauging System Damcoss Valve Remote Control System Micromotion Coriolis Flow Pressure and Temperature measurements for safe ship operation. Our portfolio enables our customers to take action before changes affect equipment performance and cause downtime. As a Service and Logistics coordinator you will be the face of Emerson in front of our key customers within the Marine and Offshore industry.

Based in our Jebel Ali Free zone campus but responsible for the Middle East & Africa and India region we have a new vacancy in our highly successful Marine Solutions LCS team part of the wider Measurement Solutions business.

In this role your responsibilities will be:

• Plan schedule and coordinate service engineer mobilization for customer service call outs.
• Track service job progress and update relevant customers.
• Perform Level1 support to the customer on the technical issues with the Emerson marine systems.
• Preparation of the quotation order booking and invoicing activities .
• Communicate with clients regarding job scheduling engineer arrival and documentation requirements.
• Assist in handling customer complaints related to service delivery or logistics issues.
• Arrange transportation shipment and delivery of shipment to the customers.
• Manage import/export documentation and customs clearance when necessary.
• Coordinate with warehouse factory and procurement teams for timely dispatch of materials.
• Handle the inventory of tools and spare parts.
• Ensure all service and logistics operations align with company safety and quality standards.
• Perform onboard service and onsite commissioning within the region and worldwide whenever required.
• Participate in the testing calibration and verification of system setup of Emerson products and supplies of Marine systems.
• Understanding the customer requirement fully in order to provide an efficient and optimum solution
• Provide comprehensive remote support to customers to ensure their continuing loyalty
• Setting up installing configuring and maintaining simulation/demo tools or systems in the workshop/office as required
• Carrying out On the Job Training when possible for the rest of the team to share knowledge and experience
• Maintaining the condition and certification of tools
• Recognize and accept HSE Roles & Responsibilities as defined in Emersons Company Policy and Procedures
• Be prepared to travel up to 30% of your time across the Middle East & Africa and India region.

Who you are

• You are service minded and passionate about making a difference to our customers by going the extra mile to find optimal Solutions.
• You continuously push yourself to achieve new goals and are not afraid to question the status quo by proposing creative solutions to problems.
• You work independently and structured and you always act with integrity as you are our representative towards the customers

For this role you will need

• Bachelors degree/Diploma in Electrical/Electronic Marine or Instrumentation or related field.

Preferred Qualifications that Set You Apart:

• 24 years experience in service coordination field operations or logistics.
• Excellent organizational and multitasking skills
• Strong communication skills (verbal and written)
• Proficient in Microsoft Office (Excel Word Outlook); Oracle and ERP experience is a plus
• Knowledge of shipping procedures documentation and incoterms
• Ability to work under pressure and handle time-sensitive tasks
• UAE driving license is an added advantage.

Our Culture & Commitment to You!

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide medical insurance plans Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our training programs and initiatives focus on end-to end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.

Required Experience:

IC