Service Technician | Al-Futtaim Automotive | Global Aftersales | Auto Center

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive service provider in Dubai is seeking an experienced mechanic to perform servicing and maintenance on a variety of vehicles. The successful candidate will be responsible for ensuring high levels of customer satisfaction through expert repairs and diagnostics while upholding the company's standards. Applicants should hold a relevant technical diploma and possess strong communication skills in English.

Qualifications

• Minimum 5 years of experience with cars and LCVs.
• UAE clean Driving License preferable.
• Expertise in core vehicle systems.

Responsibilities

• Conduct repairs and maintenance on all passenger cars and LCVs.
• Provide estimations of repairs and services to customers.
• Deliver desired efficiency and productivity as per targets.

Skills

Technical expertise in servicing and repairs

Basic diagnostic skills

Good communication skills

Education

Trade Certificate / Diploma in Mechanical / Automobile Engineering

Tools

Diagnostic tools

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role :

Complete service and maintenance operations such as oil change, tyre services (replacement, balancing, puncture repair), brake replacement, servicing, basic diagnostics and air conditioning re-gas, on all makes and models of car and light commercial (LCV) as per company / manufacturer standards. Role is responsible for contributing to the business’s revenue and customer satisfaction.

What you will do : Job execution

• Conduct repairs and maintenance on all passenger car and light commercial vehicles
• Complete and maintain check sheets and vehicle write ups on the repair order
• Report additional work required on vehicles after completing an EVHC
• Provide Estimations of repairs & services to customer
• Use a range of technology to complete basic diagnostic checks and electronic inspections

Tools, Equipment and Work Vehicle

• Upkeep tools and equipment in the individual company vehicle as per company standards
• Proper handling of special tools.
• Housekeeping to be maintained at place of work / area of operation
• Usage of special service tools including Intelligent Testers and Scan tools
• Manage parts inventory on vehicle and returns of unused parts
• Manage personal and working environment Health and safety – ensuring safe working practices maintained
• Environmental control of dangerous substances such as oil and brake fluid

Fix it Right First Time

• Proper diagnosis and trouble shooting
• Conduct final inspection and quality testing of vehicles
• Achieve high level of customer satisfaction and advocacy

Productivity and Efficiency

• Deliver the desired efficiency and productivity as per targets given.
• Manage time on job to ensure the days scheduled work will be completed
• Time management and punctuality at each job

Required skills to be successful :

• Trade Certificate / Diploma in Mechanical / Automobile Eng.
• Must show proven technical expertise in independent servicing, repairs, and component replacement
• Basic diagnostic skills with mechanical and electronic faults
• Multi-brand automotive service center experience in the automotive industry is a must

About the team :

The role will report to the Service Supervisor and you will be working in a busy workshop environment. You will play a crucial role in identifying basic diagnosis issues and resolve issues as per dealer / manufacturer standards.

What equips you for the role :

• At least 5 years of experience on car and light commercial vehicles (LCV)
• UAE clean Driving License is preferable
• Expert understanding of all core vehicle systems
• The ability to explain complex faults to customers if required
• Good English communication skills (verbal & written), Arabic and other languages is a plus