Service Team Leader - Dubai

Lucid Motors Middle East; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

A leading luxury electric vehicle manufacturer is seeking a Service Supervisor to oversee service floor operations in Dubai. The position involves managing a service team, ensuring high-quality vehicle repairs, and meeting customer satisfaction and profitability targets. Candidates should have a diploma in Automotive Studies and several years of experience in the automotive sector. Strong interpersonal, problem-solving, and customer service skills are essential.

Qualifications

• 4-5 years of experience in automotive service.
• Skilled in troubleshooting and diagnostics.
• Proficient in English.

Responsibilities

• Assist in achieving service targets and customer satisfaction.
• Lead and motivate the service team for high productivity.
• Supervise after-sales activities and compliance.

Skills

Problem-solving

Time Management

Interpersonal Skills

Customer Service

Education

Diploma in Automotive Studies

Job description

Leading the future in luxury electric and mobility

At Lucid, we aim to create captivating, luxury electric vehicles that enhance the human experience and push the boundaries of space, performance, and intelligence. Our vehicles are designed to be intuitive, liberating, and forward-thinking.

We are committed to leading this new era of luxury electric mobility by focusing on great design—where every decision benefits the individual and the environment. When freed from convention, you can define your own experience.

Join a team of industry-leading experts. Beyond competitive salaries, we foster a community of innovators eager to make a significant impact. If you are passionate about building a sustainable future, this is the place for you.

Job Description

Supervise service floor operations at our Center, focusing on facility, manpower, and service marketing to meet targets in customer satisfaction, retention, sales, and profitability, aligned with our mission, vision, and values while following standard operating procedures.

Responsibilities

1. Assist the Service or Workshop Manager in achieving quality vehicle repairs, increasing customer retention, and meeting sales and CSI targets through efficient service operations and marketing campaigns.
2. Lead the service team by ensuring proper manpower allocation, providing skills training, and conducting performance evaluations to motivate high productivity.
3. Help define and implement business plans to meet operational targets set by Center Management.
4. Identify staffing needs, ensuring qualified personnel are hired to meet productivity standards.
5. Monitor overall team performance, taking corrective actions as needed to meet business goals.
6. Support technicians in resolving technical issues through diagnostics to ensure proper repairs and avoid unnecessary parts replacement.
7. Ensure repairs meet customer requests, are completed within promised timeframes, and satisfy quality standards.
8. Supervise after-sales activities for compliance with company policies through effective communication and oversight.
9. Coordinate with Service Advisors to ensure proper job assignments, diagnostics, and final inspections meet customer expectations.
10. Order and follow up on spare parts with the Parts Department to ensure timely repairs.
11. Disseminate technical updates and service bulletins to the team to enhance skills.
12. Support marketing campaigns and promote new ideas to achieve center targets.
13. Analyze procedures related to back-jobs and parts availability to maintain service standards.

Qualifications

1. Knowledge of automotive repairs and maintenance, preferably with certification; skilled in troubleshooting and diagnostics.
2. Proficient in English language skills, including grammar and comprehension.
3. Effective time management skills.
4. Ability to learn actively and adapt to new information for problem-solving and decision-making.
5. Stress tolerance and ability to handle high-pressure situations calmly.
6. Goal-oriented with a strong effort to master tasks.
7. Ability to recognize problems early (problem sensitivity).
8. Inductive reasoning skills to connect information and derive conclusions.
9. Strong interpersonal skills to work effectively with diverse teams.
10. Customer service skills: persuasive, patient, persistent, and stress-resilient.
11. Minimum diploma in Automotive studies.
12. 4-5 years of experience in automotive service.

By submitting your application, you agree to our data processing policies as outlined in our Candidate Privacy Notice. For California residents, please refer to our California Candidate Privacy Notice.

Note to recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers email or employees. We are not responsible for fees related to unsolicited resumes.