Service Sales Engineer

We are looking for a Service Sales Engineer for our office in Dubai.

As a Service Sales Engineer at Radio Holland, you support the inside sales process in order to prepare and ensure accurate commercial handling of customer requests.

In this position, you report to the Customer Service Team Lead.

Who we are

Radio Holland is globally known as an important specialist in Satellite and Radio communication, Navigation, Automation and Observation systems for various maritime users in the shipping industry. For every conceivable electronic function on board, we offer innovative, efficient solutions by supplying, installing, and integrating advanced and high-tech equipment.

In addition, we guarantee fast and efficient service through a worldwide network of branches and agents along the world’s major shipping routes.

Responsibilities

• Send quotations and answer all customers’ enquiries on service, survey, commissioning, and installation professionally and timely.
• Be part of the RFG (request for quote) process and ensure the preparation and technical elaboration of tickets / RFG components.
• Work within sales authorization and precisely defined pricing guidelines.
• In case of uncertainties, align with sales, technical, logistics, and/or the Customer Service Team Lead.
• Perform cost price calculations of orders based on customer requirements and wishes.
• Ensure that all relevant information is up to date, correct, and complete in the systems (Zendesk / Navision).
• Follow up with customers after the quotations are sent.
• Ensure all documentation and information in Zendesk is complete for handover to Operations.
• Check with the Technical Support Team at the beginning of the RFQ to ensure the correct parts are selected.
• Register relevant external customer feedback on SharePoint (complaint / compliment).

Skills / Abilities

• Customer oriented.
• Accurate.
• Team player.
• Fluent in English, both verbal and written.

Work Experience

2+ years of experience in a similar position.

Education

Secondary vocational education.

Our Offer

We offer an attractive compensation package matching your skills and experience and a chance to work in a team of like-minded professionals.