Service Sales Engineer

KONE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global technology company based in Dubai is seeking an experienced Sales Engineer. You will be responsible for developing customer relationships and generating new sales opportunities. The ideal candidate will have at least 5 years of Service Sales experience, strong negotiation skills, and a passion for customer service. Join a dynamic team and contribute to our growth in the UAE market.

Qualifications

• Minimum 5 years of experience in Service Sales experience.
• Highly motivated, goal-oriented, diligent, and organized.
• Excellent English communication and presentation skills.

Responsibilities

• Proactively hunt for new opportunities and develop customer relationships.
• Ensure customer satisfaction and resolve complaints.
• Document and maintain customer information.
• Accountable for leads, opportunities, orders, and contracts.

Skills

Customer service orientation

Sales expertise

Negotiation skills

Analytical skills

Education

Bachelor's Degree in any related field

Job description

Overview

Certified as a Top Employer for the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a better world of work and demonstrates this through excellentpeople practices.

We are committedto fostering a great work culture and inspiring the highest standards of quality and efficiency from the team,putting our people first,and creating a workplace that nurtures collaboration, diversity, growth, andwell-being.

KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 12 countries and more than 60 regional distributor markets. Service Sales are considered a strategic priority for our Business to complement our growth plans.

We are seeking an energetic and enthusiastic Sales Engineer for our Service business, based in our Dubai, UAE office. In this role, you will lead and develop mutually beneficial relationships between KONE and customers that are strategic or nationally / locally important. You will proactively generate opportunities from outside the current customer base, identify solutions, and develop processes that add value to our customers.

This is a unique opportunity to join a team of professionals who strive to drive offering and sales development strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department, then apply for this exciting opportunity!

Responsibilities

• Proactively hunt for new opportunities, develop and create customer relationships
• Ensure customer satisfaction and solve complaints with the rest of the KONE team
• Document and maintain the customer and contact information
• Accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing targets, including proactively generating opportunities from outside the current customer base
• Accountable for finding customer needs and KONE’s solution matching those needs
• Responsible for pricing using the approved tendering tools
• Maintain full information of opportunities, tasks, and visits, while keeping CRM up to date

Qualifications

• Bachelor's Degree in any related field
• Minimum 5 years of experience in Service Sales experience
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service
• Ability to interpret and analyze customer needs
• Passion for sales, with a proven track record and a strong customer focus
• Excellent English communication, presentation, and negotiation skills
• UAE experience is a must.