Service Operations Coordinator

JD.com; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

JINGDONG Logistics is a leading, technology-driven supply chain and logistics provider under JD.com. The team focuses on automation, smart fulfilment, and data intelligence to deliver fast, reliable services globally.

Joining the JINGDONG Logistics team means contributing to end-to-end warehouse operations, coordinating picking and outbound processing, and maintaining meticulous records in a fast-paced environment. The role emphasizes collaboration and continuous improvement.

Qualifications

• Diploma or bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
• 1–3 years of experience in warehouse, logistics, or operations.
• Good attention to detail and organizational skills.
• Basic knowledge of WMS and Microsoft Office.
• Good communication and teamwork skills.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Coordinate warehouse picking, order preparation, and outbound processing based on system work orders.
• Verify SKUs, product quantities, and order details to ensure accuracy.
• Update order and work-order status in the system in a timely manner.
• Follow up on stock shortages, incorrect items, damaged goods, and other operational issues.
• Support inventory counts and daily warehouse management activities.
• Coordinate with the warehouse team and elevate operational issues to the supervisor when required.
• Perform other operational duties assigned by the Team Leader.

Skills

Attention to detail

Organizational skills

Communication

Teamwork

Education

Diploma or bachelor’s degree in Logistics

Related field knowledge

Tools

WMS

Microsoft Office

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Coordinate warehouse picking, order preparation, and outbound processing based on system work orders.
• Verify SKUs, product quantities, and order details to ensure accuracy.
• Update order and work-order status in the system in a timely manner.
• Follow up on stock shortages, incorrect items, damaged goods, and other operational issues.
• Support inventory counts and daily warehouse management activities.
• Coordinate with the warehouse team and elevate operational issues to the supervisor when required.
• Perform other operational duties assigned by the Team Leader.

Requirements

• Diploma or bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
• 1–3 years of experience in warehouse, logistics, or operations.
• Good attention to detail and organizational skills.
• Basic knowledge of warehouse management systems (WMS) and Microsoft Office.
• Good communication and teamwork skills.
• Ability to work in a fast-paced operational environment.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.