Service Operations Coordinator

Client of Talentmate; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in Dubai is seeking a skilled Service Operations Coordinator to enhance order execution and provide operational support. In this dynamic role, you will ensure timely order management, deliver excellent customer service, and collaborate with various departments. Ideal candidates possess a Bachelor's degree, 3-5 years of relevant experience, and proficiency in MS Office.

Qualifications

• Bachelor's degree required.
• 3-5 years' working experience in the field.
• Proficient in MS Office.
• Fluent in English.

Responsibilities

• Ensure orders placed, confirmed, and shipped on time.
• Provide high-level customer service and communicate order updates.
• Liaise with customers regarding overdue account receivables.
• Prepare and submit required reports accurately and punctually.

Skills

Customer Service

Communication

Order Management

Operational Support

Education

Bachelor's degree in any discipline

Tools

MS Office

Job description

B hler Group in Dubai, United Arab Emirates, is looking for a skilled personnel to join our team as a Service Operations Coordinator. This position will be responsible for accelerating the execution of orders to fulfill the forecasted turnover, reporting deliverables, and providing operational support for business tools.

This is where you'll excel

• Ensure orders are placed, confirmed, fulfilled, and shipped within agreed-upon timelines, tracked using the appropriate business systems, and by collaborating with the delivery managers and shipping teams.
• Consistently provide high-level customer service to both internal and external customers by proactively communicating order updates, requirements, and feedback. Serve as the primary point of contact for customer inquiries and concerns.
• Hold regular meetings or check-ins with relevant internal departments to verify and update turnover forecast figures, keeping all stakeholders informed.
• Actively liaise with customers regarding overdue account receivables and take action to ensure Accounts Receivable (AR) balances are minimized.
• Ensure all required reports are accurately prepared, submitted, and uploaded punctually to the appropriate teams, internal databases, and/or network platforms.
• Manage the dashboards and scorecards.
• Provide ongoing operational support and conduct training sessions for business tools to ensure effective user adoption and problem resolution.
• Address ad hoc support tasks promptly as they arise, demonstrating adaptability and prioritizing business needs.

These are the skills you'll need

• Bachelor's degree in any discipline.
• Minimum of 3-5 years' working experience in the field of specialization.
• Proficient in MS Office.
• Fluent communication skills in the English language.

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