Service Manager – Trading Enterprises – Chrysler, Jeep, Dodge, Ram

Al Futtaim Group; Abu Dhabi; On-site; AED 30,000 - 50,000; Full time

Job summary

A prominent automotive company in UAE is seeking a Service Contracts Executive. This role involves managing contracts to meet sales and financial goals, assisting sales staff, and ensuring quality in documentation. The ideal candidate has a diploma in engineering or business, with 2-4 years of relevant experience and strong communication skills. Opportunities for personal development through training are available.

Qualifications

• 2-4 years of experience in a major automotive manufacturer, dealership, or distributorship as a Contracts Assistant or Service Advisor.
• Basic knowledge of accounting, finance, data processing, and auto engineering.

Responsibilities

• Handle complete contracts processing and follow directives to achieve sales and financial targets.
• Assist sales staff by answering queries and resolving contract-related issues.
• Ensure no overcharging or billing errors in contracts invoices; report errors.

Skills

Problem Solving

Customer Handling

Time Management

Teamwork

Good communication skills

Education

Diploma in Auto/Mech. Engineering or Business Graduate

Tools

MS Office

Excel

PowerPoint

Job description

Service Contracts Executive | AF Motors - CSO

Al-Futtaim Motors is the largest distributor of automotive products in the Emirates and a leader in the UAE automobile industry, contributing to Toyota's global growth. We hold exclusive franchises for brands like Toyota, Lexus, Hino, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries, among others.

Job Role:

Responsible for handling complete contracts processing and following directives from the Contracts Supervisor to achieve sales and financial targets.

Key Accountabilities:

• Productivity: Complete contracts processing on time to reduce WIP and facilitate workshop invoicing.
• Communication: Assist sales staff by answering queries, quoting, and resolving contract-related issues.
• Personal Development: Undergo OJT and necessary training to improve competence and productivity.
• Contracts Invoices Inspection: Ensure no overcharging or billing errors; report errors to line manager.
• Team Work: Work professionally and efficiently as a team to achieve targets.
• Quality: Maintain high quality in documentation and contracts processing.
• Customer Satisfaction: Assist customers with contract-related financial or operational issues within policy limits.

Minimum Qualifications and Knowledge:

• Diploma in Auto/Mech. Engineering or Business Graduate.
• 2-4 years of experience in a major automotive manufacturer, dealership, or distributorship as a Contracts Assistant or Service Advisor.
• Basic knowledge of accounting, finance, data processing, and auto engineering.
• Good communication and interpersonal skills.
• Proficiency in MS Office, Excel, and PowerPoint.

Behavioral Competencies:

• Problem Solving
• Customer Handling
• Time Management
• Teamwork

About The Company:

Established in the 1930s, the Al-Futtaim Group has grown from a trading enterprise to a diversified conglomerate operating over 40 companies across the Gulf region, including Bahrain, Kuwait, Qatar, Oman, and Egypt. The Group emphasizes integrity, service, social responsibility, and continuous investment in technology to maintain its leadership and adapt to global markets.