Service Manager | Real Estate | AFET

Al-Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Al-Futtaim is seeking a Service Manager in Dubai to oversee the service department focused on Security Systems and related services. The role entails leading service delivery, managing client relationships, and ensuring high-quality performance while driving continuous improvement and customer satisfaction.

Benefits

Health insurance

Retirement plan

Professional development opportunities

Qualifications

• 10-15 years of experience in service management.
• Experience in a leadership role for at least 3 years.
• Proven track record in managing high-performing service teams.

Responsibilities

• Overseeing service delivery and quality assurance.
• Managing client relationships and operations.
• Implementing service contracts and budget management.

Skills

Leadership

Problem-solving

Communication

Analytical mindset

Organizational skills

Technical guidance

Customer focus

Conflict resolution

Education

Bachelor’s Degree in Electronics / Electronics & Communication Engineering

Tools

ITIL certification

Incident management ticketing systems

Field test equipment

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role :

The Service Manager is responsible for overseeing and leading the service department within the organization, with a focus on Security Systems, ELV (Extra-Low Voltage), Audio-Visual (AV), and Building Management Systems (BMS). This role ensures the efficient and high-quality delivery of services to clients, ensuring that the department meets both performance and revenue targets while driving continuous improvement and customer satisfaction.

Working closely with senior leadership, the Service Manager aligns service operations with overall business goals and fosters a culture of excellence, accountability, and innovation within the team.

What you will do :

• Service Delivery Management
• Client Relationship Management
• Service Contract Implementation Support
• Operations & Incident Management
• Quality Assurance & Continuous Improvement
• Budgeting and Resource Management
• Compliance & Security
• Reporting and Analysis.

Required skills to be successful :

• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Excellent problem-solving, negotiation, and conflict resolution abilities.
• Strong financial and budget management skills.
• Excellent communication skills, both written and verbal.
• Analytical mindset with the ability to analyze data and implement actionable improvements.
• Strong organizational and time-management skills.
• Report writing skills.
• Be able to motivate and provide technical guidance to Subcontractors & Technicians.
• Knowledge of Site Work, HSE procedures.
• Be able to sustain positive teamwork environment.
• Knowledge of field-testing procedures and field test equipment.
• Knowledge of Site Work safety procedures.
• Ability to work under pressure
• Knowledge of incident management ticketing systems
• Strong understanding of systems integration technologies (cloud, network, infrastructure, software, security)
• ITIL certification or equivalent service management experience.
• Ability to manage multiple clients, vendors, and projects concurrently.
• Ability to adapt to changing business needs and market conditions
• Customer-focused with a passion for delivering top-quality service.
• Proactive, with a continuous improvement mindset.
• Ability to adapt to changing business needs and market conditions.

What Equips you for the role :

Minimum Qualifications and Knowledge :

Bachelor’s Degree in Electronics / Electronics & Communication Engineering or Equivalent Related Qualification and Good Knowledge of Operations Management

Experience : Minimum of 10-15 years of experience in service management, customer service, or a related field, with at least 3 years in a leadership role.

Proven track record of managing a high-performing service team and delivering exceptional service to clients.

Highly knowledgeable person on security systems law, regulation & compliance of various emirates like ADMCC, SIRA, Sharjah, Ajman, UAQ, RAK, Fujairah Police CCTV rules, regulations and NOC process.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.