Service Engineer Mechanical (CNC Machines)

Black & Grey HR; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Black & Grey HR is seeking a qualified Service Engineer Mechanical specializing in CNC machines to support a reputable client in Dubai. The role includes installation, maintenance, and troubleshooting of CNC equipment, along with generating Annual Maintenance Contracts (AMCs) during service visits. Ideal candidates will possess a mechanical engineering background, relevant experience, and strong technical skills. Excellent communication abilities and a customer-centered approach are key attributes, complemented by opportunities for career advancement and competitive salary.

Benefits

Competitive salary and performance-based incentives

Exposure to industry-leading CNC brands and technical training

Career growth opportunities in a dynamic service-focused environment

Qualifications

• 2-5 years of hands-on experience servicing CNC machines.
• Proven experience in diagnosing and repairing mechanical, hydraulic, and pneumatic faults.
• Willingness to travel to client sites.

Responsibilities

• Install and commission CNC machines according to technical specifications.
• Conduct preventive and breakdown maintenance for machine efficiency.
• Promote AMC packages to clients during service visits.

Skills

Technical expertise in mechanical systems

Troubleshooting

Client engagement skills

Lead generation

Communication (English and Hindi)

Education

Diploma or Degree in Mechanical Engineering

Job description

Black & Grey HR is hiring a Service Engineer Mechanical (CNC Machines) for a reputed client specializing in precision CNC and mechanical equipment. The role is responsible for the installation setup maintenance and troubleshooting of CNC machinery. It also involves identifying and promoting Annual Maintenance Contracts (AMCs) during service visits and supporting AMC sales efforts.

Responsibilities:

- Install and commission CNC machines and mechanical equipment as per job orders and technical specifications.

- Conduct routine preventive and breakdown maintenance to ensure machine uptime and efficiency.

- Diagnose and repair mechanical hydraulic pneumatic and basic electrical faults in CNC machinery.

- Monitor and maintain machine tools ensuring calibration part replacements and system integrity.

- Collaborate with CNC programmers to validate software parameters and ensure optimal machine setup.

- Maintain detailed service records reports and logs for each visit.

- Promote AMC packages to clients during service visits; identify opportunities and convert leads into contracts.

- Coordinate with the Service Manager and Sales Team to develop and close AMC proposals.

- Follow company SOPs and safety standards during all field and workshop tasks.

- Provide basic training to machine operators on machine handling and maintenance best practices.

Requirements

- Diploma or Degree in Mechanical Engineering or a related technical discipline.

- 2 5 years of hands-on experience servicing CNC machines.

- Strong technical expertise in mechanical systems hydraulics pneumatic and basic electronics.

- Proven troubleshooting and repair experience in industrial/CNC machinery.

- Strong communication and client engagement skills.

- Proactive mindset with a focus on AMC lead generation and customer retention.

- Fluency in English and Hindi; Arabic is a plus.

- Willingness to travel to client sites and work independently in the field.

Benefits

- Competitive salary and performance-based incentives.

- Exposure to industry-leading CNC brands and technical training.

Career growth opportunities in a dynamic service-focused environment.

If you have a mechanical background with CNC servicing experience and a customer-first attitude we invite you to be part of an industry leader driving innovation in manufacturing.

- Diploma or Degree in Mechanical Engineering or a related technical discipline. - 2 5 years of hands-on experience servicing CNC machines. - Strong technical expertise in mechanical systems, hydraulics, pneumatic, and basic electronics. - Proven troubleshooting and repair experience in industrial/CNC machinery. - Strong communication and client engagement skills. - Proactive mindset with a focus on AMC lead generation and customer retention. - Fluency in English and Hindi; Arabic is a plus. - Willingness to travel to client sites and work independently in the field.