Service Engineer - Material Testing Machines (Metallography & Hardness

Mazrui International LLC; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading company in the engineering sector seeks a Service Engineer to ensure the reliable operation of advanced testing equipment across various locations. The ideal candidate will hold relevant engineering qualifications and possess extensive experience in installation, troubleshooting, and customer service. This role involves training users, conducting maintenance, and enhancing overall client satisfaction in line with company standards.

Qualifications

• 4+ years of hands-on expertise in installation and maintenance of material testing equipment.
• Valid UAE driving license is mandatory.
• Strong communication skills required.

Responsibilities

• Install, commission, calibrate, and maintain advanced material testing equipment.
• Provide on-site technical support and ensure customer satisfaction.
• Conduct training for users on machine operation.

Skills

Problem-solving

Mechanical aptitude

Customer service

Education

Bachelor of Engineering Graduate – Electronics & Communication Engineering / Mechanical Engineering / Instrumentation

Job description

Bachelor of Technology/Engineering(Instrumentation, Mechanical)

Nationality

Any Nationality

Any

Vacancy

1 Vacancy

Job Description

Location :- Dubai Investment Park - DIP

SIGMA Enterprises is serving as a trusted local partner for global technology solutions, bringing cutting-edge engineering products and scientific equipment to the UAE and GCC countries. Our expertise spans a diverse range of product segments, including Robotics & Drone Technology, NDT Inspection, Material Science, Surface Preparation, Laboratory Equipment, Civil Testing, Surveying Instruments, Construction Technology & Power Generation, Drone Technology, Advanced Positioning and Power Engines. The solutions and products SIGMA offer are carefully selected to meet the diverse needs in multiple industries such as Oil and Gas, Education & Research, Civil Infrastructure, Defence & Security to name a few

SIGMA Enterprises is part of Mazrui International - Diversified holding group with wide variety of businesses in Oil & Gas/Oilfield Services, Financial Investments, Real Estate, Construction, Retail, Trading, Distribution, Logistics, Transportation, Hospitality, Education etc.

Job Objective :- Play a key role in ensuring the reliable performance of our equipment at client sites, enhancing customer satisfaction and operational excellence. The service engineer works thorough the understanding of the operational processes of the company and have a multidisciplinary role, working closely with colleagues across several functions such as sales and logistics.

Responsible for the installation, commissioning, calibration, troubleshooting, and maintenance of advanced material testing equipment including following products :-

• Metallurgical Sample Preparation Equipment
• Hardness Testing Machines
• Tensile Testing Machines
• Impact Testers
• Optical Emission Spectrometers

Key Responsibilities:

• Installation and Training of the new equipment supplied
• Provide on-site technical support and service for our equipment across customer locations.
• Perform preventive and corrective maintenance.
• Train users on machine operation and best practices.
• Document service reports and communicate feedback to internal teams.
• Ensure customer satisfaction and uphold company standards.
• Capture the annual maintenance contract.
• Work in a safe, responsible and cost-effective manner, in full compliance with the company’s safety manuals and quality assurance standards.
• Successfully operate and have sufficient working knowledge of products/equipment used.
• Installs, troubleshoots, and maintains products/equipment both in house and at site.
• Train employees and customers, identify, analyze, and repair product failures, orders and replaces parts as needed.
• Produce comprehensive reports and all relevant paperwork relating to job within agreed timeframe.
• Hold debriefs with Service Manager and/or Division Manager after job.
• Keep Service Manager informed of job progress when on location.
• Report all incidents/failures to Service Manager.
• Ensure that all chargeable equipment/people are signed for by Customer.
• Project a good company image and remain alert to on-site opportunities for supplying other products and services.
• Conduct training of customers on major and other products.
• Provide initial go live support for existing and new products.
• Coordinate on-site installations of new or additional products.
• Provide product feedback to Service Manager.
• Guarantee safe transmission of stocks, equipment and materials.
• Adhere to all health and safety requirements.
• Maintain confidentiality of technical information regarding the products.
• Maintain contact with customers to ensure that their needs have been met.
• Offer after-sales support services.
• Be in constant contact with customers and have a good idea of the improvement’s customers would like to see in the products they buy.
• Work to bring products in line with customer expectations.
• Administer client account.
• Solve client problems regarding the product.

Educational Qualification :- Bachelor of Engineering Graduate – Electronics & Communication Engineering / Mechanical Engineering / Instrumentation

Requirements:

• Valid UAE driving License (Mandatory)
• 4+ years of hands-on expertise in installation, commissioning, calibration, troubleshooting, and maintenance of Material Testing equipment, including:
• Metallurgical Sample Preparation Equipment
• Hardness Testing Machines
• Impact Testing Machines
• Optical Emission Spectrometers
• Strong problem-solving skills and mechanical aptitude.
• Willingness to travel and work independently.
• Excellent communication and customer service skills.

Accountabilities and Performance Measures :-

• Number of Tools (NoT) repaired
• Percentage Repeat Complaints (RC)
• Overall Customer Satisfaction level

Desired Candidate Profile

Please apply by attaching your CV only if you have relevant experience and qualifications.

Due to high volume of applications, only shortlisted candidates will be contacted.

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Sigma Engineering Works LLC provides a comprehensive range of engineering and fabrication services to the Oil & Gas, Energy, Maritime, Petrochemical, Power Generation, and Utility sectors. Working to high specifications and within tight deadlines we aim to change the way engineering and fabrication services are delivered in the region by improving efficiency and delivering a high quality output. We do this through innovation, forward thinking and investment in our people

Mazrui International LLC

Sigma Engineering Works LLC provides a comprehensive range of engineering and fabrication services to the Oil & Gas, Energy, Maritime, Petrochemical, Power Generation, and Utility sectors. Working to high specifications and within tight deadlines we aim to change the way engineering and fabrication services are delivered in the region by improving efficiency and delivering a high quality output. We do this through innovation, forward thinking and investment in our people

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Hussein

701 (7th Floor) Tower 3, Block C, Mazyad Mall, Mohammad Bin Zayed City, Mussafah, Abu Dhabi, Abu Dhabi, United Arab Emirates, Abu Dhabi, United Arab Emirates (UAE)