Service Engineer - Key Projects

Otis College of Art and Design; Al Bateen; On-site; AED 120,000 - 160,000; Full time

Job summary

Otis College of Art and Design recherche un Superviseur de Service pour gérer les opérations de service dans la région attribuée. Le candidat sera responsable des performances de l'équipe, de la gestion des relations clients et de l'audit de sécurité, tout en soutenant le développement des collègues juniors.

Qualifications

• Minimum 7 ans d'expérience en tant que Superviseur de service.
• Expérience avec des clients clés préférée.

Responsibilities

• Gérer les opérations de l'équipe pour assurer zéro accident et faible taux de rappel.
• Effectuer des audits de sécurité pour garantir la conformité.

Skills

Gestion des opérations

Coaching d'équipe

Évaluation des performances

Relation client

Job description

The role holder is responsible for managing service field operations within the assigned geographical area, including callbacks, preventive/reactive maintenance, repair, and modernization. The role acts as the second level of technical support and conducts safety audits to ensure all service and maintenance operations adhere to Otis procedures. Duties are carried out in accordance with business policies and procedures.

Key Responsibilities:

• Provide management information and insights on work area performance to facilitate decision-making, both periodically and for ad-hoc requests.
• Follow departmental policies, processes, standard operating procedures, and instructions to ensure controlled and consistent work execution.
• Manage daily team operations to ensure zero accidents, low callback rates, reduced labor/spare parts consumption, and zero cancellations.
• Translate organizational plans into individual accountabilities by distributing tasks evenly among team members.
• Conduct safety audits at client sites to ensure operations comply with Otis safety procedures and WWJSSS requirements, minimizing safety concerns.
• Evaluate performance metrics (callback rate, units per year, hours per unit, material costs) to implement corrective actions for performance improvement.
• Maintain close relationships with employees and customers to maximize satisfaction.
• Act as second-level technical support for issues.
• Track team utilization against plans to ensure operational productivity.
• Support junior colleagues in service and maintenance operations, coaching to develop their skills.
• Conduct formal and informal technical training for team members to enhance operational effectiveness.
• Notify the Finance Department of work stages at client sites for timely billing according to contracts.
• Prepare manufacturing orders, material requisitions, and correctional documents (AMT).
• Maintain records for equipment dispatching and transitional works.
• Organize and supervise team activities to promote self-management and continuous improvement.
• Provide coaching and feedback to support team members' development.

Minimum Qualifications:

• Minimum 7 years of experience as a Service Supervisor.
• Experience handling key clients is preferred.

This job posting is active and currently accepting applications.