Service Engineer - Elevators & Escalators

KONE; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Service Engineer to join their Abu Dhabi office. This exciting role involves overseeing the installation of innovative solutions, ensuring high-quality service delivery, and managing customer relationships. The ideal candidate will possess a strong engineering background and a customer-focused mindset, ready to tackle challenges in a fast-paced environment. Join a company that values collaboration and growth, and be part of a team dedicated to excellence in service operations. This opportunity promises professional development and the chance to make a significant impact in the region.

Qualifications

• Bachelor’s degree in relevant engineering fields is a must.
• Experience in elevator service operations or service sales is preferred.

Responsibilities

• Ensure customer satisfaction through quality service and communication.
• Manage field operations costs and service repair sales effectively.
• Accountable for planned maintenance scheduling and technician performance.

Skills

Analytical Skills

Customer Service

Leadership

Problem-Solving

Education

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Mechatronics

Bachelor’s degree in Electronics

Bachelor’s degree in Industrial Engineering

Job description

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our Abu Dhabi office. This role involves planning, managing, and overseeing the contracted scope of work, being responsible for the safe, high-quality, and efficient installation of KONE solutions in line with the agreed schedule and budget.

The successful candidate will be accountable for planning, managing, and controlling the field service operations in his / her area according to the service contract requirements, company policies, and KONE processes.

The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales.

A service mindset is an outlook that focuses on creating customer trust, value, and loyalty; hence, we are looking for somebody with a proven track record of being a go-getter and a strong leader with a customer-focused attitude.

Responsibilities

1. Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance.
2. Resolving customer service quality complaints and invoicing complaints related to maintenance operations.
3. Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations.
4. Control of the field operations costs, callouts, and service repair sales.
5. Managing third-party inspection visits and follow-up actions.
6. Validates the service contract and technical terms with sales.
7. Accountable for the planned maintenance scheduling, optimized routing, and performing site audits.
8. Investigating accidents and following company policy on evidence custody and internal reporting.
9. Accountable for the performance of assigned technicians and for their motivation and competence development.

Requirements

1. Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
2. Driven and energetic representative with strong analytical skills and the ability to learn quickly.
3. Experience in elevator service operations or service sales is preferred.
4. Fluent in English, with Arabic proficiency considered a plus.
5. Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
6. Open to applicants from any location; GCC experience is an advantage but not required.
7. Strong aptitude for understanding and analyzing customer needs to provide customized solutions.