Service Engineer (CNC Machine)

Black & Grey HR; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a skilled Mechanical Engineer to install, maintain, and troubleshoot CNC machines. The ideal candidate will have a relevant engineering degree and 2-5 years of experience in the CNC industry. A proactive approach and strong communication skills are essential for client engagement and lead generation.

Qualifications

• 2–5 years of hands-on experience servicing CNC machines.
• Strong technical expertise in hydraulics and electronics.
• Willingness to travel to client sites.

Responsibilities

• Install and maintain CNC machines according to specifications.
• Diagnose and repair mechanical and electrical faults.
• Monitor machine tools for calibration and maintenance.

Skills

Technical expertise in mechanical systems

Troubleshooting and repair

Communication skills

Client engagement

Proactive mindset

Fluency in English and Hindi

Education

Diploma or Degree in Mechanical Engineering

Job description

- Install and commission CNC machines and mechanical equipment as per job orders and technical specifications.

- Conduct routine, preventive, and breakdown maintenance to ensure machine uptime and efficiency.

- Diagnose and repair mechanical, hydraulic, pneumatic, and basic electrical faults in CNC machinery.

- Monitor and maintain machine tools, ensuring calibration, part replacements, and system integrity.

- Collaborate with CNC programmers to validate software parameters and ensure optimal machine setup.

- Maintain detailed service records, reports, and logs for each visit.

- Promote AMC packages to clients during service visits; identify opportunities and convert leads into contracts.

- Coordinate with the Service Manager and Sales Team to develop and close AMC proposals.

- Follow company SOPs and safety standards during all field and workshop tasks.

- Provide basic training to machine operators on machine handling and maintenance best practices.

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Skills

Diploma or Degree in Mechanical Engineering or a related technical discipline.

- 2–5 years of hands-on experience servicing CNC machines.

- Strong technical expertise in mechanical systems, hydraulics, pneumatic, and basic electronics.

- Proven troubleshooting and repair experience in industrial/CNC machinery.

- Strong communication and client engagement skills.

- Proactive mindset with a focus on AMC lead generation and customer retention.

- Fluency in English and Hindi; Arabic is a plus.

- Willingness to travel to client sites and work independently in the field.