Service Engineer

279 KONE Middle East UAE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the region is seeking a dynamic Service Engineer to manage and oversee field service operations from its Sharjah office. The role requires a strong focus on customer service and operational excellence, ensuring high-quality service delivery and technical support. Candidates with a background in Electrical, Mechatronics, or related fields, who are self-motivated and customer-focused, are encouraged to apply.

Qualifications

• Experience in elevator service operations or service sales preferred.
• Strong aptitude for understanding and analyzing customer needs.
• Self-motivated and goal-oriented individual.

Responsibilities

• Manage field service operations and customer satisfaction.
• Control costs related to field operations and service repairs.
• Accountable for technician performance and development.

Skills

Analytical skills

Customer service focus

Leadership

Education

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Mechatronics

Bachelor’s degree in Electronics

Bachelor’s degree in Industrial Engineering

Job description

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our Sharjah office. This role involves planning, managing, and overseeing the contracted scope of work, responsible for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.

The successful candidate will be responsible for planning, managing, and controlling field service operations in their area by service contract requirements, company policies, and KONE processes.

The Service Engineer will also be the primary point of contact for all technical or operational issues raised by customers and will be responsible for the costs of maintenance field operations (callouts, service repairs, and planned maintenance) as well as the revenues generated from callout and service repair sales.

A service mindset is an outlook that focuses on creating customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.

Responsibilities

• Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
• Resolving customer service quality complaints and invoicing complaints related to maintenance operations
• Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
• Control of the field operations costs, callouts, and service repair sales.
• Managing the third-party inspection visits and follow-up actions
• Validates the service contract and technical terms with sales
• Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
• Investigating accidents and following company policy on evidence custody and internal reporting
• Accountable for the performance of assigned technicians and for their motivation and competence development

Requirements

• Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
• A driven and energetic representative with strong analytical skills and the ability to learn quickly.
• Experience in elevator service operations or service sales is preferred.
• Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
• Open to applicants from any location; GCC experience is an advantage, but not required.
• Strong aptitude for understanding and analyzing customer needs to provide customized solutions.