Service Engineer

KONE; Sharjah; On-site; AED 20,000 - 30,000; Full time

Job summary

KONE is seeking a dynamic Service Engineer for its Sharjah office. This role encompasses managing service operations, ensuring customer satisfaction through quality service, and optimizing resource allocation. Ideal candidates will have a relevant engineering degree and experience in service operations, underpinned by strong analytical skills and a customer-centric approach.

Qualifications

• Experience in elevator service operations or service sales preferred.
• Strong aptitude for understanding and analyzing customer needs.
• Self-motivated and goal-oriented individual.

Responsibilities

• Accountable for customer satisfaction through quality of service.
• Managing service delivery per contract requirements.
• Controlling field operations costs and service repair sales.

Skills

Analytical skills

Customer service

Education

Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering

Job description

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our Sharjah office. This role involves planning, managing, and overseeing the contracted scope of work, responsible for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.

The successful candidate will be responsible for planning, managing, and controlling field service operations in their area by service contract requirements, company policies, and KONE processes.

The Service Engineer will also be the primary point of contact for all technical or operational issues raised by customers and will be responsible for the costs of maintenance field operations (callouts, service repairs, and planned maintenance) as well as the revenues generated from callout and service repair sales.

A service mindset is an outlook that focuses on creating customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader, along with a customer-focused attitude.

Responsibilities

• Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
• Resolving customer service quality complaints and invoicing complaints related to maintenance operations
• Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
• Control of the field operations costs, callouts, and service repair sales.
• Managing the third-party inspection visits and follow-up actions
• Validates the service contract and technical terms with sales
• Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
• Investigating accidents and following company policy on evidence custody and internal reporting
• Accountable for the performance of assigned technicians and for their motivation and competence development
  
  

Requirements

• Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
• A driven and energetic representative with strong analytical skills and the ability to learn quickly.
• Experience in elevator service operations or service sales is preferred.
• Fluent in English.
• Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
• Open to applicants from any location; GCC experience is an advantage, but not required.
• Strong aptitude for understanding and analyzing customer needs to provide customized solutions.
  
  

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers