Service Engineer

Sharaf DG; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a skilled technician to join their dynamic team. In this role, you will be responsible for repairing a variety of laptops and desktops from top brands, ensuring high-quality service and customer satisfaction. You will engage with customers directly, addressing their technical queries while maintaining a productive workflow. If you have a passion for technology and a commitment to excellence, this opportunity offers a chance to grow in a supportive environment where your contributions are valued. Join a team that prioritizes quality and customer interaction, and take your career to the next level.

Qualifications

• 3-4 years experience in repairing laptops and desktops at authorized service centers.
• Diploma or ITI in Electronics is required.

Responsibilities

• Repair laptops, desktops, and mobiles under warranty and out of warranty.
• Achieve daily productivity targets and deliver KPIs as per brand requirements.

Skills

Interpersonal skills

Customer focus

Desire to learn

Detail orientation

Reliability

Education

Diploma in Electronics

ITI in Electronics

Job description

Job Summary

Responsible for repairs of Laptops, Desktops of brands like HP, Lenovo, ASUS, Dell, ACER, HONOR, HUAWEI etc.

Job Description

1. Responsible for repairing In Warranty and Out Warranty Laptops, Desktops and Mobiles.
2. Should achieve the daily productivity targets.
3. Should deliver the KPI as per brand requirements.
4. Should handle customers who walk into the service centers with technical queries.
5. Update brand systems daily.
6. Maintain NPS of service center with good quality work and customer interaction.

Requirements

Qualitative Requirements

Experience (Yrs. & Field) 3-4 years’ experience in repairing of any of the above brands at Authorized Service Center.

Educational Qualification Diploma/ ITI in Electronics.

Skills

1. Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
2. Customer focus: Keeps the customer all the time while making decisions.
3. Desire to learn: Seeks to acquire new knowledge to improve and develop.
4. Detail orientation: Completes tasks accurately with eye towards quality, process and procedures.
5. Reliability: Completes tasks and achieves results with minimum oversight.