Service Engineer

AMETEK; Dubai; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in Process Instruments is seeking a Service Engineer based in Saudi Arabia. The role involves customer installations, support, and training on analyzers, focusing on the Oil and Gas industry. Ideal candidates will have 5-8 years of experience, technical expertise, and the ability to work independently in challenging environments.

Qualifications

• 5-8 years of experience with analyzers in the Oil and Gas industry.
• Self-starter, able to work with minimal supervision.
• Comfortable working in high-temperature environments and at elevated heights.

Responsibilities

• Complete on-site customer installation and service support.
• Deliver online and onsite training to end users.
• Collaborate with sales managers to maximize market penetration.

Skills

Troubleshooting

Customer Service

Technical Training

Problem Solving

Education

Associate’s degree in Electronics

Bachelor's Degree

Job description

AMETEK Process Instruments is looking to hire a Service Engineer to join our team in the Middle East based in Saudia Arabia.

The ideal candidate will :

Responsibilities :

• Complete on-site customer installation, service support, telephone support, hardware and software configuration, troubleshooting, and maintenance support for Process Instruments products.
• Ensure repaired systems meet operating specifications, documenting service performed.
• Deliver online and onsite training at the end user's facility to help them familiarize themselves with, operate, and maintain the analyzer in accordance with the agreed customer contract terms.
• Collaborate with the Area Sales Manager to develop strategies aimed at maximizing the market penetration of the company's products in the region.
• Create opportunities to grow service review through revenues such as a paid preventive maintenance service / annual calibration or upselling opportunities.
• Isolate the analyzer fault to board level for electronic, sample systems and repair.
• Propose design enhancements and improvements.
• Read and interpret schematics and electrical diagrams through to the component level.
• Document work performed in a service report in Sales Force.
• Complete billing or warranty documentation as needed.
• Associate’s degree in Electronics or equivalent experience.
• Bachelor's Degree, preferred’
• 5-8 years’ experience with analyzers in the Oil and Gas industry
• Must be a self-starter, able to work with minimal supervision in an isolated environment.
• Ability to approach problems with a sense of ownership, enthusiasm and innovation with a strong client service attitude.
• Ability to work on complex learning and development problems as well as teach highly technical information is essential.
• Ability to interface with people at all levels.
• Approximately 80% domestic and international travel.
• Constantly stand and walk throughout the workday.
• Frequently reach with hands and arms; use hands to manipulate, handle, or feel material.
• Must be comfortable working at elevated heights.Must be able to work comfortably in high-temperature environments.
• Must be able to drive in Middle East countries.