Service Engineer

BICS; Dubai; Hybrid; AED 220,000 - 294,000; Full time

Job summary

A leading global telecom solutions provider is seeking a Service Engineer in Dubai. The role involves ensuring high-quality service support for B2B customers, managing network performance, and contributing to customer interconnection projects. Candidates should have at least 3 years of experience in telecom and be fluent in English and Arabic. The position offers a competitive salary and flexibility in working arrangements.

Benefits

Competitive base salary

Short-term incentives and yearly bonus

Comprehensive insurance coverage

Supplementary pension plan

Flexible mobility package

Wellness programs including yoga and pilates

32 vacation days

Qualifications

• Minimum 3 years of experience in telecom.
• Ability to manage multiple tasks and set priorities.
• Fluent in English & Arabic.

Responsibilities

• Support and handle customer complaints in a B2B environment.
• Monitor service performance and take corrective actions.
• Implement customer interconnection projects.

Skills

Technology and product knowledge in telecom

Strong communication skills in English and Arabic

Customer focus

Analytical skills and problem solving

Team spirit and good collaboration

Education

Bachelor's degree or equivalent experience

Tools

Knowledge of IP networking principles

Experience with MAP/SIP/Diameter/SMPP/API

Job description

Overview

Key highlights include

Powering over 13 billion digital communications each month

Supporting 3,500+ active customers — including enterprises, OTTs, and mobile operators — through a presence in 50+ global offices across 100+ countries

Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices

Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies

Committed to a unified vision: Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide

Today we’re looking for a resource to strengthen our BICS team.

Task Description

Service Engineer

Please note that this position is based in Brussels and offered as a permanent contract (CDI).

It is not a freelance opportunity.

The role requires on-site presence 2 to 3 days per week.

As a Service Engineer, you ensure reactive maintenance, repair, testing and provisioning activities with high-end customers, in collaboration with equipment providers and sub-contractors worldwide.

You will be in contact with our customers, proactively and reactively, ensuring that our products and services meet their expectations and that our repair work addresses any issue they might encounter.

You will have the opportunity to work in an international environment and be in touch with the top IT and Telecommunication companies in the world.

Responsibilities

• Support and handle customer complaints (B2B environment).
• Online monitoring of the service performance, measuring the quality of our products and taking corrective actions both proactively and reactively.
• Contribute to improving the quality of the repair activities and the service in every product domain.
• Identify possible areas of network and process improvements and propose solutions.
• Work closely with customers and internal resources to effectively manage customer expectations and satisfaction.
• Implement customer interconnection projects and transport layer configuration changes for different products/services (e.g., Leased Lines, Voice, GRX, IP & Signalling) across all technologies to ensure sustainable business growth for BICS.
• Take ownership for complex projects implementation and report to the customer and project responsible.
• Assure data entry into network inventory databases, to allow management of the customer life cycle and provide accurate reference data to OSS/BSS.
• You will work occasionally a weekend shift (max 1/month).

Qualifications

• Strong technology and product knowledge in the area of telecom.
• Bachelor’s degree or equivalent experience.
• Minimum experience: 3 years.
• Knowledge of IP networking principles and topological structures.
• Experienced in analyzing and managing IP network topologies.
• You can set priorities and manage multiple tasks.
• Strong communication skills, both written and spoken, and flexibility to interact with customers around the globe.
• Experience in protocols such as MAP/SIP/Diameter/SMPP/API is a plus.
• Experience in GSM network infrastructure and knowledge of QoS KPI Management.
• Good understanding of IP networks and its topology.
• Familiarity with enterprise support work is a plus.
• Language skills: fluent English & Arabic is a must.
• Strong customer focus.
• Good analytical skills and problem solving.
• Able to take initiative, flexible and stress resistant.
• Team spirit and good collaboration with others.

Why BICS?

We are international, diverse, and inclusive: You will be part of a very diverse and international team. The BICS team counts around 55 different nationalities. Get to know about other cultures while interacting with your colleagues globally.

Our company culture is strong: You will be working in a dynamic environment where we encourage a Growth Mindset and empower them daily to bring new ideas, experiment and collaborate towards efficient innovation.

We invest in our people: From talent programs and mentorship possibilities to learning and development channels, with a strong emphasis on internal mobility, we foster an environment where upskilling, career coaching, and leadership development will help you maximize your potential.

Remote and flexible working are part of our DNA: We believe in the power of flexibility and autonomy. Our people generally come to the office 2 days a week and are free to work from home the rest. We also allow our employees to work 10 working days a year from their travel destination.

Our list of benefits is exhaustive: A competitive base salary and short-term incentives (a yearly bonus linked to individual and company performance). Comprehensive insurances including hospitalization, outpatient care, life, disability, and travel insurance, fully funded by BICS. A supplementary pension plan, fully funded by BICS. A flexible mobility package including a company car or car allowance, a mobility budget for flexible commuting; bike lease options, etc. A telco offer including free internet at home, budget for a mobile phone, a monthly phone plan and many discounts on the Proximus products catalog. Additional benefits such as meal and eco vouchers, 32 vacation days, corporate discounts through Benefits@Work.

Wellbeing at work: yoga and pilates classes, corporate events, etc.

Get a flavour of Proximus Global activities by looking at our video: